career objective                              

results-driven service manager exploring opportunity to grow within fedex and contribute dynamic strategic planning, organizational, and relationship management skills towards continuing to support the company in optimizing performance

profile                                                

ø  more than four years of progressive experience in the parcel transportation arena, with expertise in safely and accurately sorting, handling, and delivering packages and consistently meeting strict deadlines

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently resolve escalated issues

ø  successfully train and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  drive safety management efforts and ensure compliance with field operations policy and procedures manual; oversee facility, equipment, and fleet maintenance for maximum levels of productivity and safety

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

professional experience

fedex ground, grand junction, co                                                                                              8/06 c present

check-in service manager c part time (6/08 c present)

admin associate 1 c part time (11/06 c 6/08)
package handler (8/06 c 11/06)

• in recognition of outstanding performance, steadily progressed within company to attain managerial position entrusted with driving all aspects of check-in operations
• provide exceptional customer service and knowledgeable assistance in selecting appropriate products and services to meet individual client needs
• train and oversee package handlers in accurately, efficiently, and safely loading / unloading, sorting, and delivering packages in line with corporate policies and procedures
• ensure proper documentation and detailed recordkeeping utilizing software programs and standardized manual procedures
• investigate and resolve potential issues to achieve exceptional levels of customer satisfaction
• maintain a safe and clean working environment at all times

 

ups, elmsford, ny                                                                                                                         12/04 c 6/05
package handler

• proficiently sorted packages and loaded/unloaded vehicles in a timely fashion

education
mesa state college, grand junction, co                                                            anticipated graduation insert year

studies toward bachelor of arts in psychology

• member, psi chi - the international honor society in psychology
  
  

westchester community college, valhalla, ny                                                                                  2004 c 2005

studies in liberal arts and sciences / social science