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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient manager eager to contribute administrative expertise as well as strong employee development skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • offer over 7 years of solid and progressive experience within office management, administrative support and customer service capacities.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • skilled at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • technically proficient in microsoft word, access, excel, powerpoint, and type 100 wpm.

 

professional experience

 

assistant customer service manager/alterations supervisor david s bridal                            2009-present

  • successfully manage all aspects of daily operations for bridal salon generating $2.4m annually, including business organization, required paperwork, weekly payroll, and file maintenance.
  • responsible for directing and training 15 wedding consultants and customer service representatives, ensuring quality customer service vital to sustaining and growing clientele base.
  • efficiently handle high-volume multi-line phone system, assisting clients in booking appointments, processing orders, answering product questions, and solving client issues.

 

store manager/training manager fossil                                                                                       2006-2009

  • effectively hired, trained and directed 20-member staff and actively collaborated in human resource operation functions such as employee training, performance evaluations, providing guidance/mentoring, and payroll processing.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • actively served as training manager, responsible for instructing managers in employee mentoring and motivation.

 

maternity leave                                                                                                                              2005-2006

 

center office manager la weight                                                                                                    2002-2005

  • sharp business acumen and experienced in managing broad scope of daily operations, from staff management, inventory control and payroll processing to handling multiple phones lines and booking appointments.
  • managed a broad range of daily office operations, including bookkeeping, filing and file organization.

 

store manager/district training manager american eagle outfitters                                           2001-2002

  • spearheaded the operations of major market store, generating $2.4m in annual revenue.
  • successfully supervised recruiting, interviewing, hiring, training, and retention functions for team of 30-50 associates.
  • responsible for instructing management trainees on all company policies and procedures.

professional education

 

central michigan university mount pleasant, mi                                                                                   2001

bachelor of applied arts in apparel merchandising and design and business retail

 


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an administrative capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in office management, administrative support and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, leadership, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

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