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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
highly effective professional exploring career opportunities to utilize operations, oversight, communications and organizational abilities in a challenging project management/engineering assignment.
career profile
ø over nine years of project and staff management experience.
ø master of science degree in engineering management.
ø strong technical knowledge and leadership ability.
ø adept in complex project management and coordination.
ø focus on productivity enhancement and meaningful cost control.
ø wide-ranging project and general operations background.
ø comprehensive grasp of business management.
ø outstanding communications and presentation skills.
ø expertise in providing support to senior management.
ø record of progression to positions of wide-ranging responsibility and authority.
ø extensive involvement with project budgeting, scheduling and quality control.
ø fluent in english and spanish.
ø proficient in advanced software applications.
ø well-organized multi-tasker.
technology skills
visual basic, c++, autocad, front page, p-spice, matlab, java, ms visio, ms project, math type, ms office
professional experience
ipp of america, inc, fairfield, nj 2005 - 2009
customer service representative
managed agent ach and commission reports.
trained new agents and assisted 100-200 customers daily.
coordinated between customers and companies to solve various problems.
rmh teleservices/mci, humble, tx 2003 - 2005
customer service representative
delivered first-level technical support, managed re-rating calls and plans and tracked network issues.
surpassed sales quota by 50%.
facilitated successful resolution of network issues.
mundo travel services, houston, tx 2001 - 2003
assistant
prepared individual tax forms.
translated documents from spanish to english and maintained website.
education
new jersey institute of technology
master of science, engineering management 2010
bachelor of science, electrical engineering technology 2007
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