Operations Manager

 

 

Proficiently drive all facets of business operations ranging from financial, administrative, sales, advertising, and customer service to human resources, purchasing, inventory control, quality assurance, and regulatory compliance ~ Effectively implement policies, procedures and operational systems to maximize productivity and efficiency ~ Strategically administer budgets and contain costs to maximize profits  ~ Excel in hiring, training, scheduling/coordinating, and directing top-performing teams  ~ Possess superior communication, negotiation, and relationship building/client relation skills

Ø  Generated over $90K in annual operating cost savings by strategically designing and implementing split-shift work schedule

Ø  Spearheaded innovative radio broadcast advertising campaign and coupon promotion generating $240K in additional annual revenue; negotiated a mutually-beneficial trade deal to minimize out-of-pocket costs and boost bottom-line profitability

Ø  Introduced rewards and recognition program increasing retention of employees by 34% in a notoriously high-turnover industry

Ø  Driven to achieve goals; earned BA in Finance-Real Estate as well as Florida Real Estate Sales Associate License concurrent with career development

 

 

Assistant Manager                                                                                                               1996-Present

Johnny Angel s Diner-Jacksonville, FL; May 2008-Current

Deerwood Deli & Diner-Jacksonville, FL; June 1996-May 2008

Have built a successful career in food-service/restaurant industry, managing 2 diners with average $560K revenue and employing 35 staff

Accountable for full-scope operations spanning sales, advertising, customer service, human resources, procurement, and inventory control

Drive fiscal/administrative functions ranging from P&L, budget development/administration, and cost controls to banking relations, cash management/deposits and management reporting

Expertly recruit, hire, train, coordinate, and evaluate staff to maximize team productivity, use of resources and level of customer service

 

Summer Internship                                                                                                   2007

CB Richard Ellis, Inc.-Jacksonville, FL

Capitalized on opportunity to gain hands-on experience in real estate sector; effectively conducted database /MLS/CoStar searches of industrial and office properties in support of sales staff as well as performed in-house-system updates

 

 

BA, Finance/Real Estate-University of North Florida-Jacksonville; 2008

GPA: 3.0

Founding Father, UNF Chapter of Delta Upsilon   

 

Associate of Arts Degree, Florida Community College; 2006

GPA: 3.2

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF POSITION TARGETING) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer approximately 14 years of experience in directing all areas of business operations, with full P&L accountability, from sales, business development, customer service, and human resources to inventory control, procurement, budgeting, and quality assurance.  I have profitably managed businesses generating over $.5M in annual revenue and employing as many as 35 staff.  During this time I have achieved impressive cost savings, increased sales and profits and substantially improved employee retention levels.  Concurrent with building my career, I earned a BA in Finance-Real Estate in 2008 and a Florida Real Estate Sales Associate License in 2006 as well as took advantage of the opportunity to intern with a prominent commercial/industrial real estate firm during the summer of 2007.

 

As an employee, you will find me to be a performance-driven leader and collaborative team player qualified to deliver immediate and long-term results and committed to supporting you in achieving your objectives and surpassing your goals.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy