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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
results-driven hr manager specializing in high-volume employee relations, policy / procedure development, strategic analysis / planning, process improvement, benefits administration, and regulatory compliance eager to contribute solid experience toward optimizing an employer s success.
profile of qualifications
integral leader who offers experience in talent acquisition, retention, performance management, succession planning, cost analysis, and dispute resolutions for public- and private-sector corporations with $5.3 billion+ in revenue.
ambitious self-starter who makes decisions to reflect positively on business efficiency and employee satisfaction, along with recruiting quality staff to encourage team diversity, low turnover rates, and high levels of company loyalty.
out-of-the-box thinker who conceptualizes, creates, and implements solutions-focused programming, including developing valuable partnerships while overseeing key initiatives in coordination with multiple stakeholders.
top performer who excels within union and non-union settings and with exempt and non-exempt employment.
excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.
key areas of expertise
employee relations benefits administration regulatory compliance cost analysis
employee recruitment procedure development team / morale building contract negotiations
training / development relationship management labor / employment law budgets / projections
professional synopsis
operations manager leadership training store
petsmart, inc., san antonio, tx 2009 c present
key accomplishments
achieved and maintained #1 district ranking for 15 consecutive months in two separate locations by exceeding sales goals by as much as 123% each quarter, along with attaining a current ranking of 21st out of 1,160 stores.
generated #1 district ranking in overall customer satisfaction by exceeding corporate goals by as much as 14%.
improved customer service scores by serving as a proactive district coach on customer-based issue resolution.
recruited and trained results-focused management and associates for a high-volume new store opening, along with participating as a contributing member of a district store management panel interview team.
utilize broad scope of industry knowledge toward managing retail and staffing operations for new stores with $5.7 million+ in revenue, including recruiting and developing teams to exceed key objectives and supervising department managers responsible for merchandising, pet care, and front-end operations to ensure seamless business processes.
drive operations efficiency by handling all performance management, conflict resolution, policy implementation, regulatory compliance, safety control, workers compensation, scheduling, and payroll for up to 45 retail associates.
serve as a primary trainer of incoming operations managers throughout a competitive south texas territory.
cost-effectively control store expenditures (e.g. payroll, supplies, shrink, turnover, training costs).
senior recruiting manager
aston staffing, cartersville, ga 2007 c 2008
key accomplishments
achieved a 90% position fill rate far exceeding industry standards via extensive recruiting practices for executives, doctors, engineers, and senior-level administrative personnel within a variety of placement scenarios.
strategically steered the management of up to 100 contractors in multiple accounts as a business partner for mid-sized to fortune 500 companies throughout georgia, including handling all compensation negotiations, progressive coaching / discipline, and terminations, as well as developing in-house training programs to meet role requirements.
competed with national placement firms to fill opportunities by using networking, cold calling, and internet research.
responsible for all workers compensation and accident investigations, unemployment hearings, and eeoc charges.
resume • page two
(xxx-xxx-xxxx • abc@xyz.com
professional synopsis (continued)
human resource manager
environmental protective coatings, gresham, or 2002 c 2007
key accomplishments
streamlined operations by developing a comprehensive employee handbook, including serving as a company representative for the union for all matters pertaining to staffing requests, grievances, and general reporting.
achieved a 100% dismissal rate by investigating allegations of misconduct and responding to eeoc charges.
directed wide-ranging on-site safety training and weekly worksite safety inspections.
reported directly to the company s president.
led targeted decision-making as a member of a senior leadership team responsible for growing the company from start-up to a leader in industrial coatings and specialty contracting, and exceeding $4.2 million in annual revenue.
developed core policies, established union requirements, and created valuable benefits and compensation plans.
expertly recruited internal exempt and non-exempt employees, and monitored compliance with policies, procedures, and laws, along with coaching supervisors on performance management and issues resolution.
managed all aspects of workers compensation, accident investigations, and osha inspections.
handled all budgetary functions (e.g. internal payroll, benefits, training, safety control, workers compensation, unemployment tax costs).
employee relations manager / veterinary recruitment coordinator
banfield the pet hospital, portland, or 2000 c 2002
key accomplishments
successfully partnered with universities to create internships and job placement programs; networked, cold called, and sourced for dynamic veterinary candidates worldwide; and assisted with tn and h1-b visa processing.
effectively served as first point-of-contact for a national veterinary practice with 750 hospitals and 6,000 employees regarding thorough interpretation of all policies and employment-based legal compliance matters.
supported field leadership with performance expectations and accountability, corrective discipline, and training to ensure consistent application of policies and procedures, including investigating and responding to eeoc charges, osha complaints, and team member allegations, as well as establishing and revising policies as necessary.
developed and conducted training for policy compliance, performance improvement, and workplace safety.
employee relations manager / human resource analyst
computer people, inc., portland, or 1996 c 2000
key accomplishments
decreased annual turnover 38% by analyzing recruitment and turnover costs to develop one-, three, and five-year retention strategies, along with managing department budgets for additional training, legal counsel, and vendors.
represented the organization for all matters pertaining to immigration.
applied strong leadership talents as a west coast-based contact for u.s. operations of a worldwide computer consultancy, including advising and training managers regarding all policy adherence and employment laws.
reported to executive-level teams on cost versus return on investment (roi) for all human resource programs.
conducted investigations into allegations of inappropriate workplace conduct and policy violations.
liaised between worksite employers and consultants regarding employment issues and grievances.
played a vital role in supporting efforts for relocation and integration of international consultants.
handled legal compliance of consultant visas, employment contracts, and agreements.
education
bachelor of science in psychology
arizona state university
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