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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
career objective
results-driven store manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer 11 years of progressive customer service, sales, and operational management experience, with expertise in the wireless communications retail sales arena
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø solid record of hiring, training, and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to generate performance reports
ø perform intensive business development functions to expand client base, and maintain communications with existing and previous customers to generate new revenues and secure contract extensions
ø prepare and deliver winning sales presentations, conduct wireless phone and accessory demonstrations, offer knowledgeable customer assistance, and provide recommendations on additional products and services
ø create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities
ø proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including register systems, ms office (word, excel, powerpoint, access, outlook), and ms publisher; comptia a+ certified professional
~ key achievements ~
- recipient of numerous customer satisfaction letters
- named as breakfast club member eight times in recognition of exceptional sales
- granted star performer and winners circle designation for achieving over 152% to quota
- winner, christmas 2002 ocean county mall data sales weekend competition
professional experience
realtor c associate, crossroads realty 3/06 c present
realtor c associate, coldwell banker riviera realty 6/04 c 3/06
store manager, wireless zone 11/05 c 7/07
store manager, atlantic wireless 1/05 c 2/05
account executive, executive cellular phones 11/04 c 12/04
store manager, atlantic wireless 7/03 c 11/04
retail sales representative, verizon wireless 6/01 c 5/03
store manager, future communications 6/00 c 6/01
store manager, let s talk cellular & wireless 8/98 c 12/99
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