mary d. coleman                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a challenging project management role.

career profile

ø  long-term information technology management experience.

ø  career built with industry-leading organizations.

ø  expertise in network engineering user service and software operating systems.

ø  proven testing and troubleshooting capacity.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems and telecommunications issues.

ø  background in effective project management.

ø  capacity in helpdesk and end-user/sales support.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

technology skills

ms office suite/project, lan/wan, visio, exchange admin, active directory, rightfax, pgp security, ftp software, access programming

professional experience

merrill lynch corporation, jacksonville, fl                                                                                 1996 - present

vice president/senior project manager

         advanced to senior management assignment after strong success as senior project manager, project manager, team leader, senior technical specialist and technical specialist.

         oversee relationship managers who address technology requirements of 3,000+ different clients.

         direct global technical infrastructure group (gti).

         facilitated launch of information technology infrastructure library (itil).

         spearhead budget forecasting and annual technology roadmaps.

         coordinate complex projects including tech support, stakeholders and project team members.

         perform executive-level budget forecasting and projecting needs for upcoming technology projects.

         manage new product evaluation/testing, it procurement and systems strategic planning.

         supervise disaster recovery, product evaluation and information technology implementation efforts.

         determine project resource parameters and negotiate all vendor contracts/supplier relationships.

         lead community services team to assist non-profit companies with technology needs.

other background

employed by first union national bank as project manager of platform automation team tracking small business loans and coordinating multiple branch locations.  served as project manager for federal bureau of investigation overseeing technical resource and support concerns.

education/certifications

merrill lynch itil examination

merrill lynch avp/vp development program

merrill lynch global management development program

six sigma green belt certified

msce certified