yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

versatile case manager eager to contribute broad-scope human services experience toward supporting a dynamic organization in providing quality client services.

profile

 

• dedicated case manager offering solid and progressive experience working with children and families in crisis, with complementary expertise in conducting intake assessments, identifying client needs and referring appropriate community resources.
• client advocate with in depth knowledge of relevant legal issues, as well as regulations regarding mental health/ substance abuse services.
• marriage family therapy registered intern license, eligible through the board of behavioral sciences.
• recognized as a organized professional with proven attention to detail in all client record-keeping functions.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

• dynamic communication, presentation, problem solving, and relationship management skills.
• technically proficient in windows operating system, microsoft office suite, sap database, and linc services database.

professional experience

case manager stand against domestic violence                                                                                    2005-present

• actively serve as client advocate, accompanying client to court and communicating with outside agencies.
• successfully handle all aspects of case management on behalf of clients, from performing intakes/screenings and assessing crisis to conducting individual/group counseling and managing shelter.
• responsible for handling 24/7 crisis hotline call center, triaging calls and performing screenings to assess mental health, lethality and crisis level.
• strategically collaborate with local police departments and hospitals on cases requiring emergency response or immediate action.
• skillfully evaluate suspected child abuse or neglect, proficiently report abuse as mandated by california law.
• consistently support client service operations as a database administrator for client track 2007.

 

credit manager alsco inc.                                                                                                                           2003-2004

• sharp business acumen and experienced in managing broad scope of operations, from maintaining credit records and screening potential clients to collecting unpaid balances and providing quality customer service.

 

crisis line advocate suicide prevention crisis line                                                                                    2003-2004

• actively monitored a 24/7 crisis hotline, strategically triaging calls according to lethality, performing screening/assessments and providing appropriate community referrals.

 

business systems specialist airco commercial services                                                                           2001-2003

• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

master s degree in counseling/psychology john f. kennedy university                                                             2008

 

bachelors of arts in human services university of phoenix                                                                               2005

 

certificate of completion for suicide prevention training, 2003

domestic violence training certificate, 2005

certificate of completion for tdm; child protective services, 2006

certificate of completion in child abuse and neglect treatment, 2008

planned parenthood internship training, 2008