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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Dynamic team player with expertise in Administrative and Customer Service Operations eager to contribute talents toward actively supporting the employer in maximizing performance
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Extensive experience in client-focused, service-oriented industries, with expertise in order processing, consulting, relationship management, and problem solving as well as sales support and market research
Ø Broad-scope administrative skills ranging from business support and invoicing to high-volume phone management and shipping/receiving
Ø Have successfully managed multiple Service Departments within industrial commerce industry
Ø Effectively research, source and manage vendors
Ø Solid experience in travel industry including multi-airline contract management, ticketing and benchmarking
Ø Proficient in computer operations including Microsoft Word, Windows 95/98/2000/NT/XP, Excel, Amadeus, and OSX
Ø Bi-lingual, with fluency in English and Spanish
yyyyyy x. yyyyyy
Professional Experience
Soloindustrial, FL 2002 - Present
Customer Relations Manager
Deliver superior customer service critical to sustaining and growing business; additionally contribute to revenue performance by providing Sales Department logistic support
Proficiently process and track customer orders and coordinate shipping/receiving documentation to ensure prompt service and on-time delivery
Effectively manage new business, vendor relations and invoicing
Conduct valuable market research to maintain and boost competitive
Econotravel, FL 1997 - 2002
Travel Consultant
Served as Regional Customer Service, Sales and Ticketing Manager specializing in South America market
Strategically managed airline contracts, facilitated fare benchmarking and researched, analyzed and monitored vendors and pricing to optimize bottom-line profits
Actively consulted with clients to define travel needs, provided expert recommendations performed order processing/ticketing
yyyyyy x. yyyyyy
Education
Barry University - Miami Shores , FL
Pre-Med Studies, 1995
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