yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

exploring career opportunities to utilize insurance claims adjustment, quality assurance and operations in a challenging assignment.

 

career profile

ø  bs in business administration and over seven years of claims and operations experience.

ø  have successfully managed highly effective teams.

ø  expertise in strategic planning, quality control and daily operations.

ø  knowledgeable in personnel development, training and motivation.

ø  record of progression to positions of wide-ranging responsibility and authority.

ø  proven ability in assessing and processing insurance claims.

ø  deliver measurable contributions to increased productivity and profitability.

ø  skilled in meeting stringent organizational goals.

ø  outstanding competence in communications, presentations and departmental direction.

ø  successful record in providing high quality service.

 

professional certifications

property claim adjusting license, state of texas

property claim adjusting license, state of oklahoma

 

professional experience

state farm insurance company, bloomington, il                                                                          2006 - present

catastrophe claim representative

       investigate, evaluate and negotiate insurance claims at catastrophe locations throughout united states.

       determine legal liability of various concerned parties and coordinate with defense attorneys.

       examine insured and third-party claims, prepare reviews and estimates and train personnel.

       liaison between public, government and law enforcement groups.

       performed identical duties while assigned to large loss unit.

 

crothall services group, joplin, mo                                                                                                2004 - 2006

patient transport supervisor

       assigned personnel to established working areas, administered orientation and training and kept records.

       transported patients throughout facility, processed reports for management and established relationships.

       promoted corporate culture and values, prioritized tasks and improved departmental performance.

       maintained safe and orderly environment, ensured proper condition of equipment and controlled expenses.

       analyzed workload trends, monitored supplies and equipment and directed transport functions.

       resolved patient and staff problems, monitored procedures and ensured compliance with regulations.

       assisted in training programs for dispatchers, trainers, transporters, couriers, drivers and elevator operators.

 

american general finance, joplin, mo                                                                                             2003 - 2004

financial representative

       processed loan applications, extended credit, evaluated risks, inspected collateral and closed loans.

       marketed branch products and services to individuals and local businesses and prepared recommendations.

       executed transactions, drafted branch reports, processed disbursements and online terminal payments.

 

education

missouri southern state university, joplin, mo

bachelor of science, business administration 2001