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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective


results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive hospitality management role within a dynamic and successful company.




  • a service-oriented business professional qualified to provide management expertise to the hospitality industry.
  • broadly trained and highly disciplined hospitality specialist offering over 9 years of sales, operations and customer service expertise.
  • experienced in coordinating with accounting, operations, marketing and sales in achieving all hospitality goals and objectives.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • skillful at performing independently or within a team to exceed all operational goals and objectives.


professional experience


general manager reno courtyard by marriott                                                                        2008-present

  • sharp business acumen and experience in managing broad scope of hotel operations, from budgeting, forecasting, inventory control and p&l statements to accounting, sales strategy implementation and quality assurance operations.
  • effectively recruit, hire and direct staff and actively collaborate in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring.
  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
  • recipient of award for highest revpar in the western region for all courtyard by marriott hotels; achieved two quality assurance scores of 90+ during initial year as manager.


assistant general manager reno courtyard by marriott                                                             2007-2008

  • actively collaborate with general manager in directing all hotel operations and handling all guest service functions.
  • successfully steered customer service operations to generate high volume growth and revenue.


sales coordinator/administrative assistant/front desk residence inn by marriott                       2004-2007

  • contribute proactive planning, developing, and implementing of sales campaigns and promotions to expand utilization of hotel meeting space and services.
  • managed a broad range of hospitality operations, including front desk operations, new staff training, food/beverage inventory, supply ordering, and accounting functions.


lead agent/reservations sales agent marriott stockton reservations call center                 2000-2004

  • consistently managed high-volume phone line, assisting guests with reservations and educating customers on hotel service options.
  • actively maintained an average shop call score of 90% over a three and a half years.


professional education


associates degree hospitality and tourism management university of phoenix                       2008-present

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive hospitality experience within employee development, business operations and customer service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, leadership, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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