Dynamic Office Manager with numerous years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

Office Support   Problem Solving   Staff  Training   Document Creation

Technology Adept   Statistical Analysis   Financial Analysis   Office Equipment

•Office Management   Human Resources   Client Relations & Support   Revenue Increases

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of communication and facilitation methods, data collection and dissemination, client service and customer support, as well as planning and execution methodologies within specified parameters.    

Ø  Technology savvy with knowledge of multiple software platforms including Outlook, MS Office Suite, ADP Payroll, Oracle, as well as Windows OS.    

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolves issues quickly through careful data analysis including technical and functional information.

Ø  Establishes professional and trusting relationships with clients, staff, and management.

Ø   Ensures relevant client documents are processed expeditiously to ensure excellent customer service is provided.

Ø  Performs administrative tasks with efficiency and great focus.

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

 

 

 

 

 

Ø  Successfully met productivity of two Order Processors laid off between October and December of 2004, keying 1,000 orders personally while also answering phone calls and emails.

Ø  Paid on average 125-150 invoices a week totaling around $200K to $300K.

Ø  Created several Word documents and Excel spreadsheets that improved tracking of customer files for enhanced efficiency and ultimately improved customer satisfaction.

Ø  ADP honored with a Perfect Attendance Award.

Ø  Designated the Year-end Most Valuable Player within the Accounting Department.

 

 

 

Billing Specialist / Accounts Payable, Automatic Data Processing             2003-2009

 

  Primary responsibilities included processing sales orders for Fortune 500 company providing payroll, 401(k) and benefit services, human resource, expense, professional employer organization, time and labor management, tax compliance, benefit administration and screening and selection products to 590,000 clients in 26 countries and yielding $8.5 billion in revenue. 

  Processed 200-500 new clients and 100-300 orders for existing clients each month. 

  Produced client billing and printed commission reports for company s Commission Specialist.

  Trained new employees facilitating productivity and success of new hires.

 

- Associate Billing Specialist, Automatic Data Processing                                                                         

 

- Office Specialist, Moore North America

 

n Diploma, Alexander High School

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Business Development and Office Management.  I am now actively seeking a new application for my specialized background. 

 I am skilled at office management practices, executive support, implementing efficiency best practices, and various administrative functions.  I possess a strong background in all aspects of office management.   I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  I have worked as a support expert in various forms, so I understand many functional aspects of organizational support. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Kerrance Wright

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

          

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in project oversight, strong communication skills, and the ability to manage and lead teams as well as adhere to strict timeframes and budgets. 

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Executive Support Professional leveraging proven strengths in the development and launch of operational initiatives to drive efficiency and productivity in an office environment.  I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Kerrance Wright