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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
productive, quality-oriented administrative professional eager to contribute exceptional business/office operation, customer service and team building skills toward optimizing operations of a progressive organization.
profile
- respected administrative professional offering over 10 years of solid and progressive experience in office management, personnel development, administrative support, and customer service capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- skilled in developing innovation solutions to increase work productivity, efficiency and profitability.
- consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- dynamic communication, organization, problem solving, and relationship management skills.
- received service recognition award for excellence in customer service and clerical operations, 2010.
professional experience
front desk sales representative la quinta inns and suites 2006-present
- sharp business acumen and experienced in managing broad scope of operations, from handling high-volume phone calls and processing payments to securing new accounts and managing office activities.
- successfully steered sales operations to generate high volume growth and revenue.
- effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
courtesy/loss prevention associate fry s electronics 2004-2005
- facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- skillfully identified, reported and resolved shrink issues, including inventory shortage, monetary theft and merchandise loss.
life enrichment specialist albertina kerr center 2003-2003
- actively assisted in all center operations, from drafting detailed reports and data entry to coordinating schedules and developing weekly activity plans.
banquet server century hotel-hayden s lakefront grill 2000-2001
- responsible for handling all banquet service operations, from initial set up and food service to final clean up.
- consistently ensured the timely and attractive presentation of each food course, effectively surpassing guest expectations.
professional education
coursework in business administration portland community college 2002
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