Versatile Management Professional with strong leadership, decision-making, and supervision skills and proven ability to ensure revenue growth through productivity, operational efficiency, and service excellence eager to contribute to the operations of a dynamic organization

 

 

Operations Management: Managed all aspects of day-to-day performance in stores and warehouses. Directed sales, inventory control, housekeeping, health and safety, administration and compliance with company policies / procedures. Oversaw store and warehouse duties concurrently with highly successful sales results.

 

Staff Supervision and Training: Supervised teams of up to 20 employees. Experienced in personnel selection, interviewing, training, developing, disciplining, scheduling and supervising. Track record for motivating staff to achieve performance goals and ensure productive department operations.

 

Customer Relations and Service: Developed and managed customer relations to maximize service satisfaction and generated repeat / referral business that contributed to sales growth. Effectively monitored and resolved any service issues.

 

 

Assistant Manager, HERMANS BUILDING SERVICES, Hamilton, ON                                    2006 C 2010

  Played a solid role in growing roofing material supplier business and ensuring customer loyalty by directing and managing 20 employees, overseeing customer service and complaint resolution as well as managing all opening and closing store duties

  Optimized profits by dispatching all outside deliveries in a cost-effective and timely manner while adhering to MTO guidelines

  Promoted service excellence while training front-store, warehouse and delivery driver employees

  Built an effective workforce by interviewing / screening new hires and managing all the scheduling and disciplining of staff

  Ensured drivers completed all documentation required by MTO guidelines and were in compliance with all rules and regulations through on-site inspections

  Maintained a safe and effective fleet of vehicles (including forklifts) by managing daily maintenance logs and scheduling any required repair work

  Upheld a safe work environment while serving as company liaison for employees Health and Safety representative; ensured all policies were implemented and followed

  Collaborated with the sales department to coordinate all sales and incoming deliveries

  Created customized sales reports requested by area manager

 

Front-End / Warehouse Manager, RADIGAN BRO. S LTD., Hamilton, ON                              1998 C 2006

  Successfully steered chemical and industrial cleaning equipment company operations, with full-scope responsibility for operational and financial performance, while consistently maintaining top personal sales performance levels

  Increased customer loyalty as Front-End Manager in charge of 3 employees; managed walk-in and telephone sales, customer service and complaint resolution, coordination of all outside client deliveries by courier or company van, and opening / closing duties

  Drove sales and organized installation of chemical dilution systems for hospital and industrial manufacturing environments; implemented training and ensured proper safety procedures were in place for respective client firm employees

  Maintained full accountability for selling, delivering, and installing industrial vacuuming and cleaning systems, including floor buffers and scrubbers in Southern Ontario

  Served as Warehouse Manager responsible for supervising 4 employees; oversaw the organization of the warehouse, ordered all supplies, unloaded trucks, signed-off on all deliveries, and safely stored materials

  Upheld safety precautions as Health & Safety Manager and trained all employees in the proper procedures for chemical handling, moving and lifting materials, appropriate safety clothes, fire safety, and other related safety and health issues

 

Manager, LINC WHOLESALE FOODS, Brantford, ON                                                           1991 C 1998

 

Manager, SUNOCO SMS, Kanata, ON                                                                                  1986 C 1990

 

Manager, 7-11 Convenience Stores, Ottawa, ON                                                                   1982 C 1986

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include over 25 years of progressive management experience. I have a proven track record for driving operations to maximize productivity and profitability while ensuring delivery of exceptional customer service. I excel at managing and training talented teams in fast-paced, multi-tasking environments crucial to overall success. I have solid experience in front-end and warehouse operations, health and safety as well as inventory management. I offer dynamic communication and interpersonal relationship skills and am highly effective in planning and coordinating workflow while managing time to maximize productivity and efficiency.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy