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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
career objective
versatile customer service specialist eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
- offer over 9 years of solid and progressive customer service experience, including expertise within communication management, personnel support and client service capacities.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
- skillful at performing independently or within a team to exceed all operational goals and objectives.
- demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
- dynamic communication, presentation, negotiation, and relationship management skills.
professional experience
whirlpool corporation 2004-present
call assistant
- actively serve as call assistant lead, responsible for handling all inbound and outbound calls for all brands of major appliances, while assisting other call assistants with call volume.
- successfully steered sales operations to generate high volume growth and revenue.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
tj maxx 2003-2004
customer service representative
- responsible for managing customer merchandise returns and exchanges, ensuring customer satisfaction.
manpower at whirlpool 2000-2003
customer service representative
- efficiently handled both inbound and outbound calls for major appliance recall notifications and all calls regarding whirlpools premium brands.
wal-mart
1996-2000
customer service desk clerk
professional education
business administration lake michigan college benton harbor, mi 2000-2002
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