Yyyyyy x. yyyyyy

6774 Red Cedar Lane Ÿ Xxxxxx, XXXXXX  xxxxxx

Phonexxx-xxx-xxxx

E-mail: Abc@xyz.com

Country of Citizenship: United States

 

Vacancy Announcement:          Title; Announcement Number

Series

 

Core Competencies

 

Information Technology; Project Management; Project Support; Leadership; Enterprise-wide IT; Customer Support; Project Planning; Strategic Planning; Operation; Liaison; Department of Defense; Systems Analysis; Business Process Solutions; Network Services; Network Requirements; Architecture; Infrastructure; Diagnosis; Systems Adxxxxxxnistration; Scheduling; Hardware; Software; Operation Systems; Account Management; Network Rights; System Access; Problem-solving

 

Technical Competencies

 

Operating Systems: Apple Macintosh OS; DOS; UNIX (Solaris); Windows Faxxxxxxly Database: MS Access; Oracle; SQL Base

 

Programxxxxxxng & Assembly Languages: Borland C++; C; Hypertext Transfer Protocol (HTML); Java; JavaScript; ODBC; Prolog; Structured Query Language (SQL); Visual Basic; Visual C

 

Software Support: MS Office Suite; WordPerfect; Claris Works; Quicken; Adobe Illustrator; Adobe Photoshop; KPT Bryce; Photoshop Plug-ins; QuarkXpress; Adobe Acrobat Writer/Reader; NetBui Protocols; Norton Utilities; Sound Forge; WinZip; Win 2000 Server & Upgrades; Zone Alarm

 

Work Experience

 

IT Desktop Tech II/IT Network Tech II (Contractor), 3/2007 to Present 

U.S. Department of State

Green Zone, Iraq

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 00

 

Function as an IT Desktop Technician Level II, providing interactive support to approximately 950 geographically dispersed users. Promoted to IT Network Tech II on 04/2008 with responsibility for maintaining a network infrastructure covering four bases in a five xxxxxxle radius. Coordinate the movement, assignment, and installation of xxxxxxcrocomputer hardware and peripherals to meet organizational objectives; evaluate the availability of items in storage against requisitions and custom configure units as per customer needs. Resolve viruses from PCs; ascertain the entry point into the system and fortify network security accordingly. Perform desktop and laptop data backups prior to perforxxxxxxng installs, software upgrades, and xxxxxxgrations.

 

Configure Sinclair Duplexers with spectrum analyzers, providing send/receive signals within the standardized frequencies; and configure radio transxxxxxxssion frequencies on the Motorola MTR2000 repeaters, mobile, and portable radios. Engage in cabling functions for a network powered by CISCO switches, which established connectivity between business and recreational facilities. Oversee the installation of CISCO switches, including the running of cables and the installation of Panduit and jack boxes. Identify legacy items via an LDD process and initiate and properly dispose of any outdated items as per DoD regulations; requisition new hardware to replace retired legacy units.

 

 

 

 

Oversee approximately 6 trouble tickets per day using Peregrine Support. Assess network printer conflicts by pinging the device, inspecting installed drivers, and reviewing the hardware for any signs of deterioration. Provide advice on archiving e-mails, passwords, network sign-on, accessing shared files, and more. Troubleshoot wireless bridges using Cisco IOS Commands. Address system failures by inspecting wires, ports, and hardware for signs of deterioration or malfunctions.

 

Incorporate What s UP Gold to detect irregularities in geographically dispersed CISCO switches and wireless bridges. Deterxxxxxxne the cause for underperforxxxxxxng PCs on the Xxxxxxcrosoft (MS) Exchange Server; verify connections and inspect hard drive space, deleting or archiving legacy files. Utilize the STEAM inventory system to manage the assignment of hardware, Commercial Off-the-Shelf (COTS) software, and peripherals. Test and push out software patches and updates as a network MSI package serving the entire theater. Maintain a Nortel Private Branch Exchange (PBX) utilizing a standard 66 punch-down block.

 

Set up and managed a sophisticated network infrastructure covering four separate locations within a four-xxxxxxle radius. Implement the Motorola Canopy 900 MHz Point to Multipoint system and the 5.2 and 5.7 MHz frequency spectrum to establish connectivity. Liaise with CAPROCK technical support to resolve challenges involving two dishes, routers, switches, and modems; complete vendor RMA requests and tracked progress of repairs. Participate on a special project involving the running of fibers over a two-xxxxxxle challenging terrain for the Department of State (DoS). Create standard code plugs according to frequency standards for each individual camp as per client specifications. Program code plugs using Motorola software onto the portable handheld units and mobile units.

 

Network Tech II/Desktop Tech II (Contractor), 11/2005 to 03/2007

Al Asad Air Base

Baghdad, Iraq Green Zone, Iraq

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 00

 

Provided interactive support to approximately 1500 geographically dispersed users. Maintained a network infrastructure covering four bases and serving 3000 users.

Freelance Hardware Tech, 4/0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor: Chip Xxxxxxllsap xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 40

 

Researched, designed, developed, and tested computer or computer-related equipment for commercial, industrial, xxxxxxlitary, or scientific use. Engaged in the manufacturing and installation of computer or computer-related equipment and components.

 

Analyzed user needs and recommended appropriate hardware. Modified existing pieces of equipment to meet special needs. Built, tested, and modified product prototypes using working models or theoretical models constructed with computer simulation. Conferred with engineering staff and consulted specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.

 

Received contracts from bids and worked on hardware installations at several locations in Xxxxxx and Ohio. Set up network, servers, and cash registry to satellite system for Old Country Buffet food chain in Xxxxxx and Ohio (30 sites). Installed scanners in Best Buy chain in Xxxxxx and Ohio (50 sites). Delivered technical support for servers at Jo Ann Fabrics chain in Xxxxxx and Ohio (30 sites).

Graphic Design Technician, 09/2003 to 09/2004

Company

Detroit, Xxxxxx Zip

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 20

 

Designed or created graphics to meet specific commercial or promotional needs, such as packaging, displays, or logos. Utilized a variety of mediums to achieve artistic or decorative effects. Supported Graphic Design head professor with projects for exhibitions and presentation. Worked on small projects using Mac OX to create cartoon movies and edit video with cartoon graphics. Created designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.

 

Contract Help Desk Technician, 04/2003 to 06/2003

EDS

Troy, Xxxxxx Zip

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 20

 

Offered technical assistance to computer system users on networking hardware used for GM sale centers. Answered questions or resolved computer problems for clients in person, via telephone or from remote location in a Windows environment for all applications. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Referred major hardware or software problems or defective products to vendors or technicians for service. Set up equipment for employee use, perforxxxxxxng or ensuring proper installation of cables, operating systems, or appropriate software.

 

Support PC and server functionality including user name configurations and access.
Gave hardware support for routers, switches, and servers connecting GM to the EDS network. Delivered professional development sessions on general networking and TCP/IP protocols.

 

Contract Windows 2000 Xxxxxxgration PC Specialist, 04/2002 to 12/2002

General Motors Corporation

Detroit, Xxxxxx Zip

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 20

 

Directed workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software. Answered user inquiries regarding computer software or hardware operation to resolve problems. Conferred with staff, users, and management to establish requirements for new systems or modifications. Developed training materials and procedures, or trained users in the proper use of hardware or software. Entered commands and observed system functioning to verify correct operations and detect errors. Inspected equipment and read order sheets to prepare for delivery to users. Installed and performed xxxxxxnor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

 

Educated internal staff on how to back up machines. Configured machines after Windows 95 to Windows 2000 Professional xxxxxxgration and Lotus Notes for users. Performed troubleshooting duties on user desktop machines. Revised proprietary database security settings for Legal Department users by querying SQL database for correct codes and applying them to the proprietary database.

Student Tech Network Adxxxxxxnistrator, 12/2000 to 06/2002

Wayne State University, Office of Scholarships and Financial Aid

Detroit, Xxxxxx Zip

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $10.00/hour (starting) to $00,000 (current)

Hours Per Week: 20

 

Drafted desktop support procedures for the benefit of other technicians and increased the professional development of technicians through proper PC hardware support training. Configured Outlook 2000 account with POP servers, Xxxxxxcrosoft Advanced Server 2000 on servers, and new PCs with Windows 2000 Professional for all clients. Offered on-site and off-site desktop support.

 

 

Monitored network to ensure network availability to all system users and perform necessary maintenance to support network availability. Configured a 3^rd-party database application for 150 users that allowed interactive use by students of portions of the school s adxxxxxxnistrative systems. Xxxxxxgrated systems for 150 PC users from NT 4.0 to 2000 Professional and from 2000 Professional to XP Professional and upgraded servers with Active Directory and reconfigured user security settings.

PC Support Technician, 09/2000 to 12/2000

Wayne State University, Office of Institutional Analysis

Detroit, Xxxxxx Zip

Supervisor: Name, Title xxx-xxx-xxxx ; Perxxxxxxssion to Contact: Yes

Salary (per year): $10.00/hour (starting) to $00,000 (current)

Hours Per Week: 20

 

Provided desktop support of all software applications for Media Services staff. Handled hardware troubleshooting and support duties. Installed printers, managed network PCs, configured Windows NT 4.0 Server OS on department servers. Managed Access database for handling trouble tickets.

 

Awards/Recognition

 

????

 

Would you like to add some awards?

 

Education

 

High School:

 

Name High School, City, State

High School Diploma; YEAR

 

College/University:

 

Boston University, Boston, Massachusetts 

Master of Science in Information Systems, concentration in Security, 08/2005

0.00 / 4.00 GPA

12 Credit Hours

 

Wayne State University, Detroit, Xxxxxx 

Bachelor of Science in Anthropology, 08/2005

0.00 / 4.00 GPA

00 Semester Hours

 

Wayne State University, Detroit, Xxxxxx 

Bachelor of Science in Computer Science, xxxxxxnor in Mathematics, 08/2005

0.00 / 4.00 GPA

00 Semester Hours

 

Professional Development

 

Java Programxxxxxxng - Harvard University, 8/2003

CCNA ICND - CISCO Systems, 10/2006

Founding Vice-President, Wayne State University Linux Users Group (WSULUG), 6/2004 to 8/2005