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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Retail Management


Qualifications Profile


Ø  Performance-driven Retail Manager with a decade of progressive experience; expertise in steering broad-scope retail/store operations ranging from human resources, sales, customer service, budgeting, and cost controls to merchandising, promotion, inventory, logistics, and loss prevention

Ö         Completed 8-week Store Manager Training Program within 5 weeks and immediately appointed Store Manager of Tier 3 store

Ö         Facilitated 5% sales increase with 1 month of assuming management role while concurrently achieving expense budgets

Ö         Rapidly promoted to manage Tier 4 store in recognition of dynamic performance in boosting sales, reducing shrink, increasing employee retention, and controlling budgets

Ö         Appointed Training Store Manager for Central Texas within 4 months of hire

Ö         Rapidly promoted through ranks of Associate, Floor Supervisor/Shrink Captain, Logistics Supervisor, and Operations Supervisor within 2 years of joining OfficeMax in 2000, subsequently achieving Store Manager roles, 2004-2009

Ö         Drove new store opening of 20K sq. ft. facility to expand Austin Market; successfully surpassed all scheduled guidelines, achieving Grand Opening 2 weeks ahead of schedule; 2007

Ö         Facilitated 1.91% improvement in shrink within 6 months, 2005, ultimately attaining an impressive .5% shrink as Store Manager

Ö         Recognized with 2004 Excellence Award, 2004

Ö         While Acting Store Manager, facilitated 19% sales increase while concurrently reducing associate turnover; 2004

Ø  Successfully build and direct top-performing  teams to achieve and surpass sales plans and deliver world-class customer service; talent for identifying and capitalizing on individual associate strengths

Ø  Hands-on leader who facilitates a motivating, collaborative teamwork environment vital to optimizing morale and retention levels

Ø  Strategically coordinate and schedule employees to maximize use of resources, control labor costs, achieve performance goals, and meet customer needs

Ø  Effectively identify, develop and implement policies, procedures and operational systems to boost productivity, efficiency, quality, and profitability


Career Track


CEFCO Convenience Stores-Waco, TX 76710                                                                2009-Present

Store Manager

Steer broad-scope operations spanning sales, merchandising, customer service, human resources, expense controls, assets management, loss prevention, facility maintenance, and health/sanitation/ safety standards compliance

Effectively train, supervise and lead dynamic team; successfully motivate staff to mitigate employee turnover while consistently developing a team committed to providing a superior customer experience

Proficiently establish and facilitate standards for exceptional customer service, employing leadership through example management style for optimal results

Resourcefully develop and implement targeted merchandising strategies to maximize sales and customer convenience

Efficiently develop and submit detailed management reports


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OfficeMax-Cedar Hill, TX 75104                                                                                           2000-2009
Store Manager, 2004-2009

Quickly progressed from Associate (2000), Floor Supervisor/Shrink Captain (2000-2001) and Logistics Supervisor (2001-2002) to Operations Supervisor (2002-2003), Assistant Manager-Logistics (2003-2004) and Acting Manager (2004), before assuming comprehensive store management responsibilities

Successfully built and led team of 25+ associates to surpass $3.8M annual sales plan; consistently maintained and exceeded District expectations of Full Store/Best Set Standard process and leveraged store as training location for Dallas Market based on successes

Selected to spearhead new store opening, Austin Market, in 2007

Earned title of Subject Matter Expert in field of Logistics, with responsibility for training all incoming Store Managers within the Dallas Market; included merchandising, inventory control, shipping and receiving, and loss prevention

Concurrent with Logistics Supervisor position, took the initiative to supervise Copy Center during 4-month search for a new manager


Community Involvement


Volunteer, no-kill animal shelter

Volunteer, Adopt-a-Highway Program; support 2-mile section of Texas highway


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