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Yyyyyy x. yyyyyy



Career Objective                                                                                            

Results-driven professional eager to contribute dynamic management, business development, client servicing and problem solving talents toward actively supporting the employer in optimizing operational and revenue performance.



Ø  Offer progressive experience in client relations management and pricing analysis, with comprehensive sales and marketing background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Fluent in Polish & English.


Areas of Expertise                                                                                         

Strategic Sales & Marketing                   Customer Relations Management           Account Management

Global Pricing Analysis                          New Business Development                   Strategic Planning

Profitability Improvement                       Performance Optimization                      Crisis Management

Organizational Leadership                      Consensus Building & Teaming              Decision-Making


Key Achievements                                                                                            

Ø  Steered price comparison analysis and identified/implemented recommendations on price points for Fire, Security & Signaling, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

Ø  Significantly increased service sales by innovatively designing, developing and launching competitive marketing strategies.

Ø  Proactively identified and initiated new business opportunities, instrumental to maximizing revenue.


Professional Experience                                                                               

Underwriters Laboratories - Northbrook, IL                                                                      1998-Present

Senior Pricing Analyst/Global Pricing Analyst - Global Pricing Team (2006-Present)

  Promoted to contribute solid industry expertise and international business skills toward conducting comprehensive review and analysis of quote reports for ITE & CE, HVAC and Appliances, Fire Security & Signaling.

  Effectively plan, coordinate and facilitate testing functions to optimize productivity, efficiency and quality, with strong focus on pricing tools.

  Drive the capture and distribution of data for weekly Fire, Security & Lighting scorecards and Industrial dashboards.

  Actively mentor and motivate new hires, playing a solid role in supporting the development of top-performing team members.

Inside Sales Account Representative/Account Executive for Assigned Customers - Sales and Marketing (2004-2006)

  Proficiently developed and executed client management strategies and boosted customers need for company services; promoted cross-selling of services within established account base.

  Improved revenue for Consumer Sector by ensuring on-time service delivery and collaborating directly with the Sales Team.


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Kathy Stachurska                                                                                                         page 2 of 2



Underwriters Laboratories - Northbrook, IL                                                                      1998-Present


Customer Support Professional, Department Newsletter Editor, Reengineering Team Member - Quality Registration Serv. (1998-2004)

  Applied solid organizational and detail-oriented skills in managing a portfolio of 350+ customers, with full accountability for resolving and facilitating technical and administrative issues.

  Exhibited leadership qualities in directing the CS team through changes within the organization via weekly newsletter and presentations.

  Spearheaded the preparation of audit review packages and Action Request analysis, illustrating strong analytical and problem-solving talents.


Education & Professional Training                                                            

  Master of Business Administration - Dominican University (River Forest, IL); Outstanding Student Award Nominee

  China in Transition Course - East Normal University (Shanghai, China); Scholarship Award Recipient

  Bachelor of Arts in International Business, Minors in Economy and Business Administration - Dominican University (River Forest, IL)

  British Life & Culture Course and Comparative Governmental Institutions Course focusing on England & Poland - University of London (London, United Kingdom); Scholarship Award Recipient

  Select Professional Training Courses: Superior Customer Service, Negotiations, Excel and Access.


Technical Skills                                                                                              

Lotus Notes, Oracle, Microsoft, Excel, e-Publication, e-Communication and TP3






Yyyyyy x. yyyyyy














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing profit-generating sales and marketing processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a comprehensive international business background with extensive experience in client relations and account management.  To complement my experience, I offer a Master of Business Administration.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Kathy Stachurska




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