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Yyyyyy x. yyyyyy
2409 Bristol Station Ct., Carteret, NJ 07708
Home: (xxx-xxx-xxxx Cell: (xxx-xxx-xxxx
Abc@xyz.com
Objective
Executive MBA Graduate with expertise in operations leadership, sales management, training, and team-building eager to contribute talents toward supporting a dynamic organization in maximizing performance.
Key Qualifications
Possesses an outstanding blend of expertise in operations management, sales leadership, records management, staff training, coaching and development, and quality assurance.
Excels in defining, implementing, and maintaining high-impact process improvements.
Strong prioritization, administrative, organizational, interpersonal and communication skills.
Reputation for versatility, resourcefulness, project management strengths, and problem solving abilities.
Trains, motivates and manages top-performing personnel, consistently emphasizing productivity, accountability, revenue growth, and customer satisfaction.
Merges business savvy to define goals, uncover challenges, propose modifications, and drive solution implementation.
Proficiency in developing and executing policies, procedures, processes, and methodologies to optimize performance, efficiency, quality levels, and customer loyalty.
Active Secret Clearance.
Professional Experience
Sensor Technologies Incorporated, New Jersey, 2007 to Present
Management Analyst C Senior Lead
Applied well-honed analytical thinking skills to conduct studies of work processes, functions, and procedures for assigned contracts.
Provide efficient and effective administrative support to Program Manager, facilitate strong vendor relations, respond to requests for information, and prepare monthly reports.
Continually optimize reporting systems inclusive of specifications, data gathering, and systems evaluation methodology.
Proactively support program planning, contingency/emergency planning, work measurement, and process improvement efforts.
Leverage exemplary critical thinking expertise to carry out manpower studies and surveys which explore management practices and identify potential improvements.
Examine proposed organizational changes to determine impact, and diligently assess current methods to eliminate redundancy, ensure regulatory compliance, and maximize cost control.
Oceania Cruises Incorporated, Colorado, 2006 to 2007
Supervisor, Call Center Operations
Demonstrated results-focused human resource management skills in strategically hiring, training, developing, and leading a team of 20 sales and airline agents to consistently surpass sales goals.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Carnival Cruise Lines, Colorado, 1997 to 2006
Quality Assurance Supervisor
Traveled to The Philippines to train and mentor new call center sales agents, delivering instruction and coaching in customer service, sales techniques, and quality assurance procedures.
Oversaw hiring, terminations, coaching and performance evaluations.
Reservations Sales Supervisor
Exhibited proficiency in sales management, mentoring, and leadership resulting in recognition as Best Supervisor All Around for 3 consecutive years.
Conducted regular sales meetings to elevate morale, motivate staff, and optimize team cohesiveness.
Education
Colorado Technical University:
Executive Master of Business Administration, 2006
Bachelor of Science in Business Administration Management, 2005
Certificates:
Graduate Level:
Business Management
Business Administration
Change Management
Undergraduate Level
Fundamentals of Systems Acquisition Management
Microsoft Project Comprehensive Introduction
Basics of Accounting and Finance
Business Fundamentals
Business in the Global Environment
Human Resource Development
Management Essentials
Organizational Systems Improvement
Project Planning
Sales and Marketing
Computer Skills
Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Project)
Kronos and Deltek time card applications
Yyyyyy x. yyyyyy
2409 Bristol Station Ct., Carteret, NJ 07708
Home: (xxx-xxx-xxxx Cell: (xxx-xxx-xxxx
Abc@xyz.com
Date
Hiring Agent Name
Company
Address
City/State/Zip
Dear ___________:
Are you seeking a results-focused, solutions-oriented <insert job title/position> to support your company in maximizing performance? I am currently exploring new opportunities, and am interested in joining your team. To acquaint you with my qualifications, I m submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated, I offer excellent sales management, operations leadership, and program administration experience. I excel in driving projects from concept and development through timely, cost-effective delivery, identifying and resolving quality deficiencies, and optimizing overall operational performance. I also possess exemplary communication skills vital to determining and responding to customer needs.
As a proactive and enthusiastic member of your team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.
Professional regards,
Yyyyyy x. yyyyyy
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