solutions-focused  it  professional eager to contribute proven senior-level project management, systems analysis, operations support, team building, and client relations experience toward maximizing a company s success

 

profile

 

ø  multifaceted it professional with more than 10 years of senior-level project management and programming  experience, including results-oriented ibm global services support of numerous multi-national corporations such as disney, johnson and johnson and panasonic

ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals and service level agreements

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency, and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-level standards

ø  offer strong technical analytical abilities, efficiently evaluating and troubleshooting network data/systems,  making appropriate adjustments and ensuring safekeeping of high-security protocols  

ø  display exemplary communications skills, working cohesively with key management/customers to determine and deliver sla measures and database standards

 

~ certifications/technical proficiencies ~

 

project management institute, project management professional (pmp)

microsoft certified professional, windows 2000 server, mcp 2000 professional

comptia a+ and comptia network+

siemon certified cable installer; ccna certification (in progress)

 

software (project management): microsoft office (project, word, excel, powerpoint, outlook, access, visio)

 

software (programming/development): html, java, adobe flash, cgi, php, perl and adobe photoshop

 

software (network, server and support): active directory, lotus notes, voip, sametime, windows server, 9x, nt, 2000, 2003, xp, vista, exchange, hp openview, active directory, linux, dns, dhcp, smtp and ftp

 

hardware: cisco routers, cisco switches, siemon patch panels, chatsworth cabinets, low voltage cabling, mainframes, desktop and laptops computers

 

professional experience

 

 

ø  resourcefully design and implement process improvement and sales projects for local new york city-area construction company, implementing wireless printers, windows operating systems and updating cabling to improve business processes and increase sales by targeted goal of 10%

ø  hit 10% sales goal through three-prong strategy, creating easy and low-cost service to get in the door of new residential customers, increasing advertising to b2b customers and expanding available services

ø  expect to achieve company s entire annual sales in second quarter alone of recessionary 2009, after successfully reinventing products/services  and relaunching revamped products/services as solutions

ø  effectively execute produce distribution project for leading north carolina sweet potato farm, including implementation of technology to develop and maintain existing relationships with owners of tri-state area produce distribution channels within major supermarket

ø  help reelect several new jersey public officers as election campaign consultant, creating unique tabulation method assessing other candidates strengths and weaknesses after various debates and public appearances; proprietary system accurately predicts election s outcome, exposing opposing candidates  strengths and weaknesses as client opportunities

 

ø  displayed solid leadership skills in overseeing daily operations, positively impacting 400-plus local centers lan, entire company s wan and company s ability to provide products/services to customers and employees

ø  fostered cooperative teamwork across a multitude of personnel levels, exhibiting coaching and mentoring skills that empowered associates to make decisions that reflected positively on corporate well-being

ø  cohesively partnered with other teams to define business requirements, support and tirelessly test implemented technologies

ø  successfully reduced department s annual expenses by 66%

ø  directed reorganization of more efficient and cost-effective streamlined departmental structure

ø  initiated national long-term projects via front-line, middle, and top-level management

ø  steered and monitored regional field engineers and noc engineers in delivery of high-quality state-of-the-art datacenters, video conference rooms, and other data/voice solutions

ø  showed keen negotiating skills, generating reduced costs in several projects

ø  diligently created necessary documentation for respective assigned projects, including project plans, status reports and overviews

ø  consistently met targeted milestones and deliverables; managed and mitigated project risk

ø  coordinated and directed service providers and root cause analysis of technical issues and concerns

 

 

 

ø  effectively and cohesively supported global operations and infrastructure per projects scope and clients service level agreements, comprising high-profile clients such as new york/new jersey port authority, disney, lucent technologies, abb, panasonic, and johnson and johnson

ø  demonstrated strong business acumen, reducing expenses and maintaining budget

ø  consistently recognized threats and identified critical paths

ø  efficiently and quickly reassessed project timelines and deliverables when necessary

ø  demonstrated excellent communications skills in managing vendors and collaborating with peers on various resource responsibilities and scheduling

ø  guaranteed project plans are in place for end users, spanning several datacenters and multiple domains