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career objective
enthusiastic team player with sharp customer service and administrative support skills in multiple industries eager to contribute to the success of a progressive organization
profile
ø offer strong experience facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
ø successfully manage large volumes of critical information; review, update, and maintain databases
ø work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø proactive team player equally effective in independent and collaborative environments
ø strong technical proficiencies including microsoft word, excel, and outlook
education
anne arundel community college, arnold, md anticipated graduation may 2010
studies toward a.a.s. in business management
professional experience
m & t bank, odenton, md 7/09 c present
customer representative
- provide knowledgeable, efficient customer service for existing and prospective bank customers
- open new client accounts, process transactions, answer any questions, and assist customers with using atm
- apply strong understanding of products and services towards making customized recommendations for additional options
chevy chase bank, laurel, md 8/08 c 6/09
collections representative, loan servicing
- successfully collected on past-due accounts in a high-volume call center environment; consistently ranked among top producers and granted award for most calls in one month
- performed web-based skip tracing, conducted financial analyses, counseled clients regarding available options, and developed payment plans in line with individual client needs
fedex, columbia, md 2/07 c 1/08
domestic customer representative
- as a representative in a busy inbound call center, located in-transit packages, investigated and resolved issues, and up-sold additional products and services
- presented with two awards in recognition of exceptional customer service
express personnel / randstad / pro-staff, columbia, md 1/03 c 12/06
clerk / administrative assistant / post closer
- performed a broad range of administrative support duties for the vice president, four supervisors, and 35 analysts in the local branch of a major mortgage company
- implemented office recordkeeping system, scanned files, screened and distributed mail, processed inventory requests, oversaw scheduling, and managed front desk
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