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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile manager eager to contribute comprehensive business background toward actively supporting the employer in optimizing performance.

 

profile

 

  • talented business manager offering over 11 years of solid and progressive experience in technical operations, business administration and client service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • business owner recognized across the aviation industry for running a premier flight school.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.

 

professional experience

 

directv technician tnt satellite, inc.                                                                                     2010-present

  • oversee a wide variety of technical operations, including installations, upgrades and service requests.

 

owner north carolina rotor & wing, llc.                                                                                  2005-2011

  • successfully led company from startup to over $1.2m revenue and grew from 1 to 9 team members over the course of 3 years.
  • sharp business acumen and experienced in managing broad scope of operations, from sales/marketing and customer service to purchasing and accounting/finance.
  • effectively hired, trained and directed staff and actively collaborated in human resource operation functions such as evaluating performance and providing guidance/mentoring.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

software qa engineer quest software                                                                                        2004-2006

  • hand-selected to oversee the functional and regression testing of the software release cycle, consistently utilizing both manual and automated testing procedures.
  • coordinated the successful implementation of automated testing procedures into the software testing cycle. 

 

technical support engineer ibaset                                                                                               1999-2004

  • serving as software qa engineer, technical support engineer and oracle programmer, created comprehensive custom reports and resolving technical issues.
  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

professional education

 

western illinois university macomb, il                                                                                                 date

bachelor s of science in engineering technology

 

microsoft certified professional

 

 

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