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yyyyyy x. yyyyyy

~ fluent in english and spanish ~

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

results-driven, solutions-focused leader eager to contribute proven network monitoring, project management, operations / administrative support, team building, and client relations expertise

toward steering business growth and maximizing profits of a successfully progressive organization.

 

profile

 

ø  demonstrate sharp problem-solving abilities, strong analytical skills, and excellent communication and interpersonal relationship-building talents toward attaining seamless organizational processes.

ø  able to design and implement best practice methodologies to achieve cost-effective alignment with corporate goals.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.

ø  recognized as a go-to person for immediate resolution of complex technical and operational issues.

ø  proficient in microsoft office (word, excel, access, powerpoint, outlook); showcases exceptional computer acumen utilizing both pc and mainframe applications.

ø  completed mci worldcom s rigorous five basic principles of management training , as well as managerial coaching classes and leadership training classes.

 

professional experience

 

loan officer, amador mortgage, chicago, il                                                                             2003 c present

ø  effectively compile and process mortgage, consumer, small business, and bridge loan applications, including reviewing files to verify that data is complete and meets established standards (i.e. mortgage amount / type desired, borrower assets, liabilities, length of employment).

ø  consistently support operational performance success and exceptional teamwork through the facilitation of efficient and accurate closing loan activities; develop profitable relationships with current and prospective customers by demonstrating a comprehensive knowledge of all company products and services.

ø  maximize organizational efficiency by serving as a resourceful liaison between brokers, customers, and an underwriting department in order to provide optimal administrative processes.

 

engineering manager, mci worldcom, warrenville, il                                                                    1997 c 2004

ø  applied dynamic managerial and organizational talents toward the 24 / 7 monitoring of a telecommunications network for real time issues and fiber cut outages, including directing all complex projects through to completion and handling all necessary human resources activities (i.e. recruitment, hiring, training, discipline).

ø  coordinated supportive efforts with up to 30 top-performing technicians and management within a technical operations center and switching networks to resolve complex customer issues and provide critical on-site support.

ø  strategically analyzed network-based data events and identified key technical issues, along with performing essential engineering technical support for customers to ensure timely resolution and developing root-cause documentation and actionable recommendations for resolved escalations to prevent future occurrences.

ø  created distinctive presentation materials for in-service technical issues, including collaborating with customer support regarding technical coordination meetings and sharing presentation responsibilities; actively cooperated with tier iv engineering to identify products to review and recognize required performance analysis.

ø  drove operational success by leading hardware / software upgrades on ds 3s / t-1s for mci networks between customers, network engineers, project managers, and field technicians.

ø  utilized superior communications talents to profitably liaise with such high-profile clients as verizon wireless, bellsouth, and gte verizon.

 

call center manager, cherry communications / worldcom / peachtree bancard corp, downers grove, il                  1988 c 1996

ø  optimized center operations by overseeing comprehensive human resources functions, including expertly coordinating all recruitment, hiring, training / development, attendance, payroll, evaluations, and disciplinary activities for 200 c 300 telecommunications personnel.

ø  built high-performance teams by performing exceptional mentoring / coaching to create positive staff relationships, useful employee feedback, and develop informed team members capable of handling various technical situations.

ø  demonstrated performance versatility by providing technical support of backup data systems, including coordinating notification alerts to companies, troubleshooting networks, and overseeing outages repairs.

yyyyyy x. yyyyyy

~ fluent in english and spanish ~

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

per your advertisement for a qualified gas controller, i am submitting my resume for your review.

 

i am eager to contribute over 20 solid combined years of network monitoring, project management, and operations / administrative support experience, as well as expertise within team building and client relations capacities.  while employed at mci worldcom as a successful engineering manager, i applied dynamic managerial and organizational talents toward the 24 / 7 monitoring of a broad-based network for support of all complex real time issues.  i also coordinated daily network operational efforts with up to 30 top-performing technicians and management personnel critical toward achieving seamless technical processes and maintaining systemic integrity.

 

you will find me to be a results-driven, solutions-focused leader who showcases sharp problem-solving abilities, strong analytical skills, and excellent communication and interpersonal relationship-building proficiencies.  in addition, i thrive within fast-paced, high-pressure environments (i.e. emergency situations) while effectively streamlining processes to increase efficiency and consistently maintaining solid professional work ethics.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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