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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx / Cellxxx-xxx-xxxx

E-mail: abc@xyz.com

 

Proficiency in system administration and possess outstanding capabilities in scrutinizing and diagnosing technical errors and issues. Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals. Strategically combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting or exceeding employer expectations. Excellent interpersonal, communication, problem solving, and documentation skills.  Extremely versatile; easily adapt to new roles, responsibilities, technologies, software and environments.

 

Technology  Skills

 

Tools and Software: Tivoli Business Systems Manager, Netcool/Webtop, Tivoli Enterprise Portal, Mercury Sitescope, MPS Manager for Nortel IVR, PlexOS, Nagios, Formula, HP Systems Insight Manager, Peregrine Service Center, IBM Maximo, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Oracle

Operating Systems: AIX, IBM z/OS, UNIX, Linux, Sun Solaris, Windows 2000/2003/XP/Vista, AS/400, HP Tandem

Programming/Languages: C++, C#, COBOL, SQL, ASP.net, Visual Basic.net

 

Professional Experience

 

Systems Analyst II / Officer C Bank of America, 2006 to Present

  • Leverage significant technical acumen toward supporting Command Center Operations and diligently monitoring bank s IT infrastructure. 
  • Expertly administer mainframe, UNIX/Linux and Windows platforms, trading applications, and e-commerce software. 
  • Handpicked based on inherent leadership attributes to serve as Acting Manager when needed and as Team Lead to optimize system performance, continuity and reliability.
  • Review tickets for accuracy and completeness and consistently strive to fortify system monitoring, expedite response time, and minimize future impact.
  • Administer technical training to team members for new tools and technologies and create documentation on proper use.
  • Identify requirements and partner with developers and manager to automate essential monitoring processes.

 

Account Manager C The Valleon Group, 2005 to 2006

  • Supported client base of approximately 75 small- to medium-sized businesses by efficiently processing, preparing, printing and distributing employee paychecks.

 

Cashier & Sales C Dallas North Aquarium, 2003 to 2005

  • Applied dynamic organizational skills toward routing incoming calls, facilitating sales transactions, and assisting customers in product selection.

         Selected and awarded as Employee of the Year in 2004 based on professionalism, integrity, and overall exemplary performance.

 

Education

 

Bachelor of Science in Business Computer Information Systems, University of North Texas, 2004

 

Technical Training:          CA SiteMinder Web Access Manager:  eTrust SiteMinder

    AIX 5L Jumpstart for UNIX Professional

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx / Cellxxx-xxx-xxxx

E-mail: abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to a Bachelor s Degree in Business Computer Information Systems, I bring to you solid experience in system administration, proficiency in troubleshooting and system monitoring, and the flexibility to expertly handle competing priorities with an unwavering commitment to accuracy, efficiency, and customer satisfaction.  To complement these qualifications, I offer excellent organizational, multi-tasking, analytical, and team leadership skills which are paramount in an IT role.  

 

As a proactive contributor to your organization, you will find me to be a results-driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and an exceptional work ethic. I am confident that I could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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