yyyyyy x. yyyyyy                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

                                                                                                                                                                    

objective

results-driven manager eager to contribute expertise in operations, team building, customer service, and fiscal administration as an office manager or assistant, actively supporting an insurance agency in optimizing bottom-line performance.

 

career profile

ø  over two decades of business experience, with particular focus in the retail, construction and insurance sectors.

ø  hold colorado property and casualty license.

ø  for current assignment in construction service provider for both commercial and residential customers, serve as manager and provide financial as well as sales promotion/marketing expertise.

ø  previously, for a major insurance carrier, handled varied assignments including policy endorsements, explanation of billing and other accounting issues.

ø  additionally, played key role in developing new and maintaining repeat business and was award-winner for superior customer service.

ø  as customer service manager for major retailer, was tasked with personnel management, register oversight, assisting in resolution of customer issues, and accountability for daily monies received in unit.

ø  effectively interact with diverse groups at all levels; proficiency in resolution of multiple issues/problems simultaneously.

ø  self-motivated, self-directed individual with strong entrepreneurial as well as team participation capabilities; was small business owner for 7+ years.

ø  proficiency in advanced business software, including ms excel and powerpoint, and quickbooks accounting software.

 

professional experience

alternative resurfacing company, colorado springs/el paso, co                                               2005 - present

manager

       hold responsibility for majority of day-to-day and operational activities of this residential and commercial construction service venture; have oversight in such areas as personnel hiring and bookkeeping/payroll.

       developed and launched marketing efforts that resulted in corporate growth to recognition as major resurfacing company in colorado springs area.

       interact with property owners as well as contractors to assure satisfactory completion of contracted services.

 

progressive insurance company, colorado springs/el paso, co                                                    1997 - 2005

senior csr ii

       work closely with agents as well as clientele with such areas as policy endorsements and any billing or accounting issues; process reinstatements when possible.

       served as cancel preservation specialist, strategically reviewing policies to define and offer optimal solutions, playing key role in generating new and repeat business.

       have current colorado property and casualty license; was also licensed in the 48 states in which progressive writes policies.

 

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wal-mart, colorado springs/el paso, co                                                                                       1993 - 1997

customer service manager

         assigned to oversee employees serving at registers; utilized accounting expertise to manage daily receipt of monies.

         at customer service desk, dealt with variety of customer issues; worked diligently to meet customer satisfaction requirements.

         handled incoming telephone calls for entire unit and directed to appropriate department while simultaneously maintaining management of assigned department.

         additionally served unit in performing price markdowns, stocking merchandise and setting up displays.

 

 

other business experience

in addition to working for other companies, for 7 ½ years owned and managed liquor store.  oversaw all phases of business operations, including personnel management, procurement, vendor relations, marketing and merchandising, p&l, a/r, a/p and developing and maintaining superior customer service.  sold business at a profit.

 

 

licensure

colorado department of insurance

property and casualty license, 2001

 

 

community involvement

boy scouts of america certified leader for 17 years

 

member, elks