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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

solutions-focused it professional eager to contribute proven operations management, network administration, user training / support, sales, and team building talents toward maximizing a company s productivity.

 

profile

 

         adept at strategically planning, prioritizing, and coordinating workflow to maximize productivity and efficiency.

         demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written / verbal communication and interpersonal relations skills.

         expert at designing best practice methodologies and continuous improvement programs to achieve cost-effective alignment with it-based goals.

         contribute dynamic multitasking and time management skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-quality standards.

         recognized as the go-to person for immediate resolution of technical and operational support issues.

 

~ education and technical proficiencies ~

 

extensive drafting technologies / computer science coursework                             alvin community college

 

microsoft server products • microsoft office suites • adobe products • oc repro desk server / clients

metaprint server / clients • dell • hewlett packard • xerox • canon • kip • konica • toshiba • ricoh

 

professional experience

 

ridgway s, ltd., houston, tx                                                                                                     1999 c present

 

fm services support manager

         apply sharp leadership talents toward overseeing daily operational activities of a top-performing services support staff, including directing wide-ranging print services installations at customer-specific locations.

         demonstrate solid communication skills instrumental in ensuring the delivery of superior client services by providing thorough instruction / end user support of corporate print recovery software, as well as additional products and services.

 

it manager southern division

         directed comprehensive network support team efforts in the accurate and efficient installation / set up of all network and wan connections for nationwide corporation locations to include hardware, wiring-backbone, and security configurations.

         maximized organizational productivity by proficiently providing remote desktop support for over 500 corporate users nationwide.

 

arc metaprint / abacus application general manager

         expertly supervised product integration processes for all locations within the company s arc region 5, along with providing detailed reports to executive-level management regarding usage status and proactively supporting a profit-driven sales team with product demonstrations and miscellaneous activities.

         created effective training and support programs for internal / external end users, including developing, implementing, and maintaining high-quality standards to provide consistency within instructional operations.

         efficiently tracked all licensing processes and procedures to ensure adherence with set guidelines, as well as promptly reporting related compliance data to company controller.

 

a&e products company, inc., houston, tx                                                                                     1989 c 1999

 

plotting technician

         contributed strong technical proficiencies toward performing daily imaging of large document cad-based files utilizing plp software, along with providing essential internal / external autocad support to maintain seamless operational processes at all times.

 

network administrator

         strategically steered company-wide networking and storage activities, including providing knowledgeable pc- and mac-based end user and technical support and assisting large document printer sales efforts as required.

         optimized business processes by managing remote file transfer services (modem bbs system) and providing fm services support.

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding it management / support role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply my broad background in operations management, network administration, user training / support, and sales toward maximizing your company s productivity. i can demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written / verbal communication and interpersonal relations skills.

 

i have been recognized as the go-to person for immediate resolution of technical and operational support issues, and showcase extensive knowledge of all microsoft server / office products, adobe products, oc repro desk server / clients, and metaprint server / clients, as well as various related software to include dell, hewlett packard, xerox, canon, kip, konica, toshiba, and ricoh.

 

you will find me to be a results-driven, solutions-focused it professional who is adept at strategically planning, prioritizing, and coordinating workflow to maximize productivity and efficiency.  in addition, i can contribute dynamic multitasking and time management skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-quality standards.  for these aforementioned reasons, i believe i will be a superior addition to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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