yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx ● abc@xyz.com

objective

 

results-driven leader eager to contribute strong management, customer relations, communication, and team-building skills toward actively supporting the employer in optimizing operational performance.

areas of strength

 

• unique blend of experience in sales, compensation, billing, training, and customer service.
• impressive leadership attributes; harnesses enthusiasm and energy to encourage teams, resolve conflicts, elevate morale, and steer personnel to achieve productivity excellence.

         extremely flexible and ambitious; quickly masters new roles, tasks, environments, and responsibilities.

         inspiring and tactical thinker; analyzes, identifies and pools resources to maximize the bottom line.

• continuously seeks out new and effective ways to streamline operational processes and procedures.

         outstanding combination of decision-making, analytical and critical thinking skills.

 

professional experience

 

at&t, 2002 to 2008

associate director vpgm-compensation (2006 to 2008)

• effectively support sales force of 250 by administering approximately $1 million in compensation payouts, developing and managing incentive programs, and executing strategic initiatives.

         resourcefully develop and facilitate results-driven new hire training programs instrumental to building top-performing teams.

• utilize reporting systems to accurately calculate, track and provide payout data analyses.

results manager (2002 to 2006)

         applied dynamic leadership talents to train, coach, mentor and motivate sales professionals.

         diligently enforced compensation plan policies and guidelines and responded to related inquiries.

         processed commission payments of $150k+ and regularly analyzed monthly revenue to ensure data integrity.

         utilized and educated staff in use of sales reporting and compensation forms and tools.

 

sbc, 1998 to 2002

lead customer relations manager (2000 to 2002)

         trained, coached and directed efforts of online managers, consistently emphasizing efficiency, productivity, professionalism, and customer satisfaction.

         captured $200k+ in revenue savings by successfully and swiftly resolving customer claims.

         partnered with corporate attorneys, executive officers, and government agencies in researching formal customer complaints and collecting pertinent information.

commission specialist (1998 to 2000)

• demonstrated strict attention to accuracy and efficiency in processing $500k in commission payments monthly.
• investigated and resolved compensation errors/issues and responded to related inquiries within 24 hours.
• adeptly managed heavy call volume requiring precise interpretation of compensation contractual terms.

 

earlier experience includes role as customer advocate and sales and service representative for ameritech (1991 to 1998).

education

 

national louis university: mba degree, 2001 ~ bachelor s degree in business management, 1999

harold washington college: associate of science degree, marketing, 1995

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx ● abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging opportunity in a <insert job title/position> capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

in addition to significant project leadership experience, i bring to you proficiency in staff training and management, outstanding skills in customer service operations, and exemplary talents in administering compensation programs and processing commission payments. to complement these qualifications, i offer polished organizational, financial, analytical and communication skills which are paramount as a <insert job title/position>.

as a proactive contributor to your organization, you will find me to be a self-motivated and detail-driven professional committed to supporting you in achieving your objectives through superior performance, resourcefulness, business acumen, precision, and initiative. i am confident that i could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

jacqueline cook