Versatile business professional with broad-scope management and support experience in customer-focus, service-oriented environments eager to contribute to the success of a progressive organization

 

Ø  Offer extensive experience in all areas of business operations, from customer service, administrative/ office management, P&L accountability, and cost controls to staff training, scheduling and supervision as well as inventory control and procurement

Ø  Talent for strategically prioritizing, planning, coordinating, and managing workflow to maximize productivity and efficiency in fast-paced, time-sensitive environments

Ø  Dynamic communication, interpersonal relation and problem solving skills

Ø  Continual commitment to ensuring delivery of world class customer service

Ø  Strong work ethic, results-oriented and drive to optimize bottom-line performance

Ø  Technology-savvy, with proficiency in MS Word, Excel and Outlook; additionally type 45 wpm accurate and skilled in 10-key

 

General Manager, Valle Luna Mexican Restaurant                                                     1992-Present

Rapidly progressed from Hostess to positions of increasing responsibility, from food server and cocktail server to bartender; assumed Assistant General Manager position in 2000 and promoted to General Manager, 2004, with responsibility for steering all areas of business operations

Effectively manage staffing, with responsibility for scheduling and supervising over 80 team members; facilitate training of all bartenders, servers and managers for 3 company locations

Collaborate with Kitchen Manager in monitoring and ordering inventory as well as controlling food costs

Lead safety meetings and ensure critical compliance with health, safety and sanitation standards; HACEEP Certified

 

Back Office Medical Assistant, Dr. Peter Thomas M.D.                                         1998-1999

Back Office Medical Assistant, Dr. Marty Feldman M.D.                                        1997-1998

Provided quality administrative and medical support to busy physician practices, with responsibilities ranging from managing full-scope back office/clerical operations to providing direct patient care including taking vitals, drawing blood, administering injections, and assisting with medical procedures

During tenure with Dr. Peter Thomas, additionally assisted with laser surgery

 

Medical Assistant Degree, Apollo College; 1996

General Undergraduate Studies, Paradise Valley Community College; 1994-1995