Resume Writer - Need One ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Yyyyyy x. yyyyyy

4975 Southampton Drive #222

Mississauga, Ontario L5M 8E1

Phonexxx-xxx-xxxx

abc@xyz.com

 

Dedicated Customer Service Specialist eager to contribute exceptional call center, problem solving, and leadership talents toward supporting the employer in optimizing bottom-line performance.

 

Profile

 

        Effectively collaborate with team members to meet or exceed expectations; exemplary ability to cultivate cohesive working relationships with all levels of an organization.

        Industrious self-starter; set goals and develop action plans for rapid attainment.

        Methodical and creative problem solver; able to create and execute innovative solutions to meet defined business goals and needs.

        Outstanding blend of critical thinking, decision-making, listening, communication, prioritization and interpersonal skills.

        Highly versatile and resourceful; quickly adapt to new roles, responsibilities, tasks, software, and environments.

        Excellent computer skills including Microsoft Excel Word, AS400, and FourGen.

 

Professional Experience

 

Just Energy, Mississauga, ON, 2009 to 2010

Retention Administrator

  • Maximized account retention efforts by conducting outgoing calls to customers who have moved and those attempting to transfer business to competitors.
  • Responded to incoming inquiries regarding billing, term of program, and signing dates.
  • Expertly handled escalated calls, exhibiting inherent tact and diplomacy to neutralize customer frustration.
  • Prepared and submitted reports for cases requiring intervention from Collections.
  • Reviewed and assessed customer requests for waiving fees or issuing rebates.

 

Hydro One, Markham, ON, 2008 to 2009

Customer Service Support Clerk

  • Provided broad-scope customer service encompassing responding to billing inquiries, account modification requests, service cancellations, and trouble calls/emergencies.
  • Applied sharp organizational skills toward initiating service order requests such as connects, disconnects, investigations, and locates to appropriate centre.
  • Steered collections for overdue accounts, facilitating cooperative efforts among customers and external agencies to establish mutually-agreeable payment arrangements.

 

Continued ...

 

 

 

Yyyyyy x. yyyyyy Page 2 of 2

 

Professional Experience continued ...

  • Conducted regular reviews to validate customer information and billing status.
  • Reliably supported Corporate/Business Unit policies and programs such as Electronic Funds Transfer and Budget Billing.

 

Compugen, Markham, ON, 2007 to 2008

Supply Chain Administrator

  • Partnered with IBM and HP representatives to register clients computer hardware warranties.
  • Analyzed and corrected past warranty issues and diligently completed daily inspections to verify hardware serial numbers prior to registration.
  • Prepared comprehensive weekly reports detailing warranty processing activities.

 

Commissionaires (Toronto Pearson International Airport), Toronto, ON, 2006 to 2007

Traffic Office

  • Controlled flow of traffic through multiple terminals by prohibiting vehicles from idling or parking curb side on arrivals and departure levels.
  • Decisively issued parking tickets to illegally parked vehicles and dispatched tow trucks as needed.
  • Confidently and efficiently directed traffic and pedestrians from main terminal crosswalks.
  • Exercised strong attention to detail and accuracy in completing regular reports related to vehicle accidents and property received/found.

Myron, Toronto, ON, 2004 to 2005

Account Administrator

  • Advanced sales growth for company by establishing rapport with potential customers, assessing needs, promoting products, and facilitating sales transactions.
  • Contributed to boosting revenue growth and market share by personally managing over 800 U.S. accounts weekly.
  • Completed in-depth quality assurance audits to evaluate existing procedures and identify recommendations for improvement.

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!