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yyyyyy x. yyyyyy

2467 madison road, #b0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

client-focused, solutions-oriented senior customer service specialist eager to support a progressive

employer in sustaining market growth and developing new business opportunities for continued success.

 

profile

 

         contribute sharp analytical skills, excellent problem-solving techniques, and solid communication abilities.

         optimize organizational efficiency through confidential account management and accurate data entry practices, including regularly performing at above-average productivity levels.

         expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         proficient in microsoft office 97, microsoft windows nt, lotus notes, and internet / email applications; willing to learn / master additional programs as necessary.

 

professional synopsis

 

customer service / problem resolution representative ii (telecommute position)

convergys eyemed (corporate client), city, state                                                                                2008 c present

 

key accomplishments

ø successfully field up to 100 telephone calls per day to include regularly attaining average personal productivity ratings of over 90% by team leaders for excellence in job performance.

 

         apply proven interpersonal relations talents toward meeting and / or exceeding set operational goals in the delivery of high-quality customer service for up to 100 corporate consumers regarding confidential vision-based insurance concerns, as well as liaising among provider networks for key member authorizations.

         contribute a comprehensive knowledge of all insurance products / services and network-based policies / procedures instrumental in promptly handling wide-ranging client requests and effectively resolving business challenges.

 

job title

filltek fulfillment technologies, city, state                                                                                                   2007 c 2008

 

key accomplishments

  • showcased dynamic communication skills toward guaranteeing the delivery of exceptional customer service.

 

         strategically steered business support activities to include accurately processing orders within a fast-paced call center for a third-party company providing targeted customer service efforts for such high-profile catalogs as esprit.

         demonstrated strong familiarity with extensive requirements among broad scope of catalogs offered to ensure seamless organizational processes at all times and maximize overall customer service satisfaction.

 

senior customer service representative

sears roebuck & company industrial sales division, cincinnati, oh                                                    1995 c 2007

 

key accomplishments

ø recognized with several noteworthy letters of commendation for upholding superior professional work ethics and an outstanding professional attitude throughout high-pressure business situations.

 

         ensured delivery of world class service vital to maximizing client satisfaction through extensive interaction among a large-scale inbound and outbound customer base within a high-volume call center.

         optimized all-inclusive operations success by efficiently processing customer orders, preparing special quotes, resolving invoice-related disputes, and expediting deliveries as necessary.

 

~ additional professional roles held ~

 

market research telephone surveyor, craig krakoff consulting company, columbus, oh                 1989 c 1992

 

education

 

extensive arts & sciences coursework

the ohio state university

yyyyyy x. yyyyyy

2467 madison road, #b0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to offer my strong customer service, business relations, and operations support experience toward maximizing your team s bottom-line results and overall productivity.  i can contribute sharp analytical skills, excellent problem-solving techniques, and solid communication proficiencies, and have showcased the ability to a quickly master a comprehensive knowledge of all company products / services which is instrumental in promptly handling wide-ranging client requests and effectively resolving business challenges.

 

most recently, as customer service / problem resolution representative ii for convergys, i successfully field up to 100 telephone calls per day to include regularly attaining average personal productivity ratings of over 90% by team leaders for excellence in job performance.  within this role, i apply proven interpersonal relations talents toward meeting and / or exceeding set operational goals in the delivery of high-quality customer service for up to 100 corporate consumers regarding confidential vision-based insurance concerns, as well as liaising among provider networks for key member authorizations.

 

you will find me to be a client-focused, solutions-oriented professional who can maximize organizational efficiency through accurate account management and data entry practices to include regularly performing at above-average productivity levels.  in addition, i have demonstrated talent at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to optimize productivity, efficiency, and quality.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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