career objective                              

results-driven banking executive eager to apply broad skills in internal team building, business development, and operational management toward actively contributing to maximizing company performance

 

profile                                                

ø  offer 17 years of progressive banking experience with expertise in operational management, business development, financial administration, and customer service

ø  directly oversee wire department, safe deposit department, front line, new accounts

ø  strong supervisory and staff development experience; effectively cross train all personnel resulting in substantially reduced downtime

ø  consistently achieve exceptional ratings on audits; proactively assist external departments and additional banking offices in preparation for auditing procedures

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently research and resolve potential issues, provide personalized recommendations regarding additional products and services

ø  develop and implement standard operating procedures; ensure compliance with all corporate policies as well as government laws and regulations

ø  thorough knowledge of data warehousing standards, strategies, and tools; demonstrated ability to appropriately handle sensitive information

ø  experience working through corporate mergers and acquisitions

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  contribute to community activity and collaborate with local chamber of commerce

 

professional experience                

first private bank & trust (formerly encino state bank), encino, ca                   1997 c present

vp/operations manager

 

bank of encino, encino, ca                                                                                          1991 c 1996

utility/merchant teller

 

education                                           

training in electronic word processing and spreadsheets, mission college                           1998

computer studies, pierce college                                                                                            1994

studies in business administration and liberal arts, california state university, northridge 1989