yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional eager to contribute dynamic customer service, sales, marketing, counseling, public relations, administrative and coordination skills in a challenging home agent/customer service representative assignment.

career profile

ø  over five years of successful business experience.

ø  career built in financial service, food service and construction sectors.

ø  expertise in delivery of exceptional customer service.

ø  highly capable administrator.

ø  strong leadership skills.

ø  outstanding communicator and speaker.

ø  well-organized multi-tasker with strong detail orientation.

ø  exceptional information technology ability including pc construction and application troubleshooting.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations.

ø  facilitate finance operations including collections.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business

ø  comprehensive understanding of business and operations management.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  track record of ability in ms office suite and other advanced business software applications.

ø  notable coordinator and facilitator.

ø  highly motivated self-starter.

ø  flexible and adaptable to rapidly changing circumstances.

ø  college-level business studies.

 

professional experience

gc services, knoxville, tn                                                                                                                      2008

account representative

         recruited to conduct second stage of account collections 32-62 days past due.

         assigned to key capital one auto finance account.

         facilitated customer service calls concerning past due accounts and negotiated extensions or due date changes.

 

paner bread, knoxville, tn                                                                                                            2006 - 2007

main food preparer

         retained to play key operations and personnel training role.

         orchestrated all food preparation activities.

         designated as trainer for staff and new hires.

         organized and administered back-end operations.

         tracked, monitored and managed inventory and supplies.

 

bennet construction, knoxville, tn                                                                                                 2003 - 2005

contractor assistant

       tasked to perform general construction work including remodeling, mixing/pouring concrete and putting up insulation/drywall.

education

pellisippi state technical community college, knoxville, tn
business studies

 

 

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a home agent/customer service representative capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over five years of successful business experience in the financial service, food service and construction sectors.  to complement this background, i possess demonstrated expertise in customer relations, collections, negotiations, operations and general construction, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

attachment