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abc@xyz.com

objective

results-driven executive specializing in the financial services sector eager to contribute expertise in business development, operations management, fiscal administration and human resources toward collaborating with a progressive organization in optimizing bottom-line performance.

career profile

ø  over 17 years of professional development and financial services experience.

ø  ms in information technology and bs in business administration.

ø  expertise in oversight of staff, program development and major initiatives.

ø  proven background in customer care, assistance and satisfaction.

ø  well-versed in developing methodologies and procedures to improve operations.

ø  outstanding skills in management and business procedures.

ø  knowledgeable in administrative leadership, quality, financial and budget procedures..

ø  exceptional communications and interpersonal abilities.

ø  adept in developing strategic programs to upgrade customer satisfaction.

ø  proficiency in advanced applications such as ms office, fdr, mis, mosaix dialer and melita dialer.

ø  well-organized multi-tasker with strong detail orientation.

ø  proven capacity in supervision, communications and departmental coordination.

professional experience

nomeq/barclay s bank/wachovia bank/first union national bank,                                                2001 - present

vice president of professional development

       direct collection and recovery department, audit and call-monitoring and new hire training programs.

       establish special service unit focusing on advanced loss-mitigation programs and external client needs.

       develop and integrate new hire training policy and procedures, coordinate project implementation and staffing at various sites.

       generate monthly departmental loss forecasts, manage $31mm budget for collections at 14 call centers.

       direct strategic initiative group in devising process improvement..

       supervise 14 support members, two analysts, three avps, 30 supervisors and over 600 collections agents.

 

first union national bank                                                                                                                1997 - 2001

unit manager

       developed automated month-end report for each department and devised auditing database with focus on results.

       automated skip tracing procedures, designed phone representative report card and performance reports.

       refined dialer strategies for all levels of delinquency and created action codes for phone representatives.

       assisted training team in designing curriculum for phone representatives and instructed management.

       created macros to automate procedures, tested new fdr system and member of custom reports team.

       managed staff of four supervisors and more than 50 collections agents.

other experience

advanta corporation                                                                                                                                       

collections supervisor/team leader/senior collector

 

gwynedd mercy college                                                                                                                                  

head coach, men s soccer

education

barry university, miami, fl, master of science, information technology 2001

villanova university, villanova, pa, bachelor of science, business administration 1992

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

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abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a master of science degree in information technology, a bachelor of science degree in business administration and over 18 years of coordination, training, operations, supervision, leadership and development experience. to complement this background, i possess demonstrated expertise in staff management as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting professional development position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy