career objective                              

multi-lingual product development, management, and training operations professional eager to contribute superior business development, team leadership, and project management skills towards supporting the employer in maximizing financial and operational performance

profile                                                

ø  offer strong corporate training product development and quality assurance experience, with expertise in developing region-specific marketing plans, driving sales, and boosting bottom-line profitability

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; demonstrated ability to turn around under-performing business operations

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  develop accurate forecasts, prepare and administer budgets, implement cost controls and process improvements, continually analyze kpis to optimize resource utilization, strategically plan and coordinate workflow; manage p&l and produce detailed financial reports instrumental to senior management in assessing business performance

ø  design, improve, and institute training plans; establish expectations, prepare agendas, author training manuals and source additional materials, ensure trainer quality and qualifications, conduct workshops, assess participant progress, and follow up on application

ø  ensure compliance with all regulatory guidelines and certification standards from multiple sources

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  motivated team player equally effective in independent and collaborative environments

ø  fluent in english, russian, and ukrainian; intermediate spanish

 

~ technical proficiencies ~

microsoft office (word, excel, powerpoint, outlook) ~ ms publisher ~ ms project ~ sap ~ salesforce ~

learning management systems (including sumtotal) ~ pointglobal ~ adobe photoshop ~ acrobat ~ dreamweaver ~ html

 

~ recent achievements ~

• generated more than 30% sales growth across multiple bsi product lines by developing and implementing innovative new products for this leading global independent business services organization providing organizations with independent assessment and certification of their management systems as well as training services in support of standards implementation and business best practices
• increased public training revenue by 15% (69%??), improved public training gross margins from 45% to 69%,
•  and substantially decreased cancellation rates despite unstable conditions by optimizing schedules in line with detailed market research and analysis
• boosted training event profitability by more than 20% by establishing modular approach, restructuring pricing strategy, streamlining administrative procedures, and negotiating favorable contracts with vendors
• successfully expanded business operations and introduced bsi to new market segments by developing, launching, and managing new affiliate program for external resources and independent sales agents
• applied depth of knowledge regarding rabqsa, irca, haccp, sqf, and other certification bodies toward obtaining 11 (7??) new product certifications in under one year, developing and launching 10+ non-certified training courses, and completing numerous observation and office audits

professional experience                

training manager, us and canada operations, bsi americas, inc., reston, va                                                  10/08 c 4/10                                                                                                                                                                                           

senior loan consultant, insert company, insert location                                                                                     4/05 c 10/08

proposal / contract administrator, swissport usa, inc., dulles, va                                                                     5/03 c 4/05

logistics coordinator / account manager, technology management co, chantilly, va                                         5/01 c 3/03

education                                           

studies toward bachelor of science in electrical engineering, odessa technical state university, odessa, ukraine

 

~ professional development & certifications ~

certification in accounting, with distinction c 4.0 gpa ~ rabqsa 9001 lead auditor ~

9001 ~ 14001 ~ 18001 ~ 13485 ~ 27001 ~ 20000