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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


profit-focused food and beverage management professional specializing in restaurant operations, expense control, team building, training / development, product marketing, and customer service eager to offer breadth of experience toward driving an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can build loyal teams with low turnover rates.  expert at cultivating a strong brand image with high standards in quality and service.  ambitious self-starter who can delegate and / or handle multiple tasks within deadline-driven environments and proficiently streamline organizational processes to increase efficiency.



key areas of expertise


restaurant management                            team building                                  customer service                                    business relations

training / development                              strategic analysis                            loss prevention                                       start-up operations

tradeshow participation                            product marketing                            payroll / operating expenses                 cash handling



career highlights


         generated over $1 million in annual gross out of a small town of 18,000 residents.

         ensured monthly food costs were kept at approximately 35%, as well as bar-driven pouring costs at 17%.

         achieved best restaurant award from the area s reader s choice awards for 8 consecutive years.

         promoted sales for a popular twice-baked potato product which attained $200,000 in annual profits and a 46% food cost.

         actively attended diverse food trade shows across the southeast and participated as a vendor to market / sell key items.

         supported local organizations (i.e. sabra house, red cross, salvation army) by providing free and anonymous food donations.



professional synopsis


owner / operator

grumbles restaurant, selma, al                                                                                                                                                  1991 c 2005


         strategically steered restaurant operations by directing all customer service efforts, adhering to operational policies / procedures, scheduling employees to attain cost-effective labor results, and maintaining a consistently clean working environment.

         drove business growth by actively recruiting a top-performing 23-member team, along with implementing comprehensive training programs to guarantee consistency within restaurant operations and excellence in customer service.

         contributed solid interpersonal relations skills toward conducting valuable employee meetings and individualized reviews designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

         participated in all menu development to guarantee culinary variety and pricing structure supportive to the restaurant s bottom line.

         employed sharp analytical proficiencies toward performing purchasing, payroll, and tax (monthly, quarterly, bi-annual) functions.

         directed all cash handling efforts to include ensuring the proper documentation of values through consistent recordkeeping.

         provided outstanding levels of quality control which was instrumental in maximizing customer satisfaction with outgoing products.

         demonstrated strong analytical talents toward monitoring product / supplies inventories and adjusting all levels / discrepancies.


personal sabbatical from 2005 c 2009 due to hurricane katrina



recent supplemental experience


tax preparer, jackson hewitt tax services, city, al                                                                                                                            2009

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