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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cell: 925.642.0791

abc@xyz.com

 

Objective

 

Multi-faceted, resourceful management professional with distinguished career supporting data center operations, network management, server architecture redesign, global relationship development for enterprises and leading institutions. Savvy, technical leader demanding and delivering excellence in enterprise-wide IT and business projects and programs. Bridge-builder able to nurture and build relationships between IT management and senior business & operations management.

 

Career Profile

 

Global IT Manager offering exceptional talents in project management, technical support, team leadership, process improvements, and business continuity. Strategically analyze and align global and regional IT/business operations, and establish specific IT infrastructure standards and programs to optimize global relations. Adept at analysis, development and management of disaster recovery strategies and contingency plans, LAN/WAN administration, quality assurance management, infrastructure support and management, and business impact analysis. Full life cycle project management proficiency with an emphasis in secure network design, systems analysis and integration, strategy development, and systems consolidation. Excel in change management, IT policy and procedure development, and identifying cost savings. Results-driven leader who effectively develops, motivates and leads top-performing personnel.

 

Selected Achievements:

 

  • Strategically defined and deployed IT Business Continuity Planning guide and templates for Barclays and standardized global documentation/planning process to slash plan development time by 45%.
  • Demonstrated exemplary analytical talents in rebuilding Forest T. Jones server environment to correct 45 major flaws and fortify server reliability and uptime to 99.8%.
  • Achieved and sustained 100% server uptime and no computer-related plant shutdowns as Network Administrator for Johnson County.
  • Generated annual savings of $38K in paper and storage expenses by introducing advanced imaging system to record all County documents and maps.
  • Directed global fleet training program for Lockheed P-3 Orion Anti-submarine Warfare airborne avionics throughout four major training centers nationwide, leading fleet-ready sailors to exhibit 65% higher knowledge on existing platforms.

 

Professional Experience

 

Barclays Global Investors,  San Francisco, CA, 1998 to 2008

IT BCM Manager, Americas-Asia/Pac          (2005 to 2008)

Spearheaded IT BCM (Business Continuity Management) program enabling IT to pass stringent financial industry audits and elevate senior management s confidence in company s technology performance and positioning.

         Championed comprehensive fail-over testing of all critical IT systems in US, Canada, Australia and Japan.

         Expeditiously coordinated record-setting testing of 200+ applications globally.

 

Continued

 

 

 

Professional Experience continued                                                           Yyyyyy x. yyyyyy ~ Page 2 of 2

 

         Applied outstanding leadership talents toward conducting substantial full-day WAR (Work Area Recovery) test, smoothly relocating over 140 business users and 31 IT staff and achieving zero major failures or issues.

 

Trading Floor Support & UNIX Support Manager          (1999 to 2005)

Innovatively project-managed design and construction of new trading floor eight days ahead of schedule and under budget by effectively blending interpersonal skills with technical acumen.

         Elevated overall customer service level rating to more than 94% by merging Support Desk and Trade Floor Support operations.

         Directed three IT support engineers in servicing trading floor consisting of 208 positions.

         Exercised significant critical thinking abilities to realign UNIX team by hiring four new system administrators and encouraging advancement into management or senior engineering roles.

         Led SAN and NAS technology research to launch pilot programs and subsequent rollout which boosted business confidence in storage technologies.

         Promoted to Principal role in 2000 in recognition of exceptional leadership performance, managerial competency, and initiative.

Sr. Trade Floor Support Engineer        (1998 to 1999)

  • Strengthened reliability of proprietary trading systems by 85% through server redesign and reengineering, and delivered efficient support to traders on Sun and Windows computers.

 

Instinet, San Francisco, CA, 1997 to 1998

Western Region Field Service Engineer / Data Center Manager

Expertly delivered top quality support to equity trading firms spanning San Francisco, Los Angeles, Anchorage, Seattle, and Phoenix.

  • Navigated $1.2M data center migration, construction and build-out with no client downtime by seamlessly moving 320+ T-1 circuits, 6 DS3 circuits, OC-48 and OC-192 FDDI rings, and 450 analog circuits.

 

Forrest T. Jones, Kansas City, MO, 1996 to 1997

Network Engineer/CNE

  • Significantly accelerated and streamlined workflow for insurance claims, sales activities, and internal communications by launching Internet presence and connectivity and configuring email system.

 

Additional Experience:

National Curriculum / Instructional Design Manager, National Computer Training Centers, Kansas City, MO, 1994 to 1995

Network Administrator & Trainer, Johnson County, Overland Park, KS, 1993 to 1996

Curriculum Development Manager; Master Training Specialist; CNO Special Projects Technical Manager; and Avionics Technician/Supervisor/QA Rep, United States Navy, 1984 to 1992

 

Education & Certifications

 

CBRM C Certified Business Resiliency Manager

Steering Committee Member, BRCCI (Business Resilience Certification Consortium International)

Project Management courses (Kepner-Tregoe, PDI)

Global Leadership Essentials

AA Degree, Business Management C Columbia College, Columbia, MO

Extensive Leadership & Management Training, United States Navy

 

Technical Skills

 

Microsoft Windows Server 2008, Linux [Ubuntu, Fedora & openSuSE], MS Project, MS SharePoint Server

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cell: 925.642.0791

abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Management Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer over 15 years of experience in driving technology-driven business solutions which streamline and expedite global operations, and capture measurable cost savings. I excel in project management, team building and leadership, driving technical support operations, and IT strategy planning.  I also possess first-rate communication skills vital to determining and responding to client needs and forging effective relationships worldwide.

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Homexxx-xxx-xxxx

Cell: 925.642.0791

abc@xyz.com

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the systems administrator position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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