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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

xxx-xxx-xxxx 

Abc@xyz.com

 

Executive Support Specialist

Organizational Efficiency ~ Staff Supervision~ Quality Assurance

 

Dynamic leader with years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

Qualifications Profile

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of foreclosure processes, regulatory mandates, operational analysis, and research and development.   

Ø  Effectively lead top-performing teams to increase productivity and exceed company goals. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook.

Ø  Achieved numerous service awards for exceptional work including; Team Member Award, Reaching into Perfection Award, Learning and Development Award, and Outstanding Leadership Award. 

 

Professional Career Track

 

 

Fidelity Investments                                                                                                                   2005-2009

 

Positions Held: Work Flow Coordinator / Senior Customer Service Associate / Case Manager / Inbound Telephone Representative

 

  Responsibilities included comprehensive management and oversight for case allocation;

  Development and implementation of efficiency best practice models to increase productivity;

  Supervision of claims processing associates;

  Conducting Human Resources related functions including recruitment, hiring and retention;

  Acted as liaison between customers, clients, outside vendors, and various business lines;

  Conducted quality control reviews of claims filed by internal team;

  Utilized numerous database systems to accurately manage benefit information;

  Effectively managed case load of 100-200 cases while maintaining client service standards at all times;

  Resolved client issues in a proactive and expeditious manner. 

 

 

Academic Training & Certification

 

n B.A. C Psychology/Sociology (Magna Cum Laude), Assumption College

n Certification C Six Sigma Green Belt

 

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx / Abc@xyz.com

 

 

DATE

 

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

            Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for an administrative position within your organization.  I offer many years of experience and am skilled at increasing performance through operational and procedural efficiency practices.  I have worked as a technical expert in various forms within the financial industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency practices within the food service department.  I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Yyyyyy x. yyyyyy

 

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