yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

motivating leader exploring opportunities to contribute dynamic financial service, check operations, adjustment and research skills toward actively supporting the employer in maximizing revenue performance.

career profile

ø  over 12 years of financial services background.

ø  knowledgeable in all facets of check operations.

ø  skilled in identifying check errors.

ø  implement effective resolutions.

ø  expert in fraud detection.

ø  recipient of multiple awards for outstanding performance.

ø  comprehensive understanding of business and operations management.

ø  solid capacity in atm processing.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in loss management.

ø  additional capacity in call center operations.

ø  track record of achieving challenging revenue objectives.

ø  notable communicator and presenter.

ø  outstanding capacity in customer service.

ø  well-organized multi-tasker with strong detail orientation.

ø  exceptional team leader.

ø  perform in high-paced and stressful environments.

 

professional experience

wachovia bank, philadelphia, pa                                                                                              1996 - present

title

         recruited to assist adjustment department.

         conduct in-depth research into check errors from customers and other banks.

         have gained expertise in federal reserve bank procedures.

         dual capacity in both collections and customer service.

         perform atm processing as needed.

         support operation of loss management department.

         research and identify check fraud.

         facilitate collection of overdraft accounts.

         on occasion, assist operations of call center.

         recipient of multiple star awards and shared success awards.

 

education

school/s, location, degree/diploma, date

 

professional development

numerous corporate-sponsored seminars and training classes focusing on financial service operations, check fraud, systems/procedures, bank relations and customer service.