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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

strong and assertive leader eager to contribute proven project management, art direction, organizational liaison, team building, and client relations skills toward maximizing a progressive company s success.

 

profile

 

ø  dynamic people management abilities; expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  demonstrate sharp negotiations skills, excellent presentation techniques, strong interpersonal relations talents, and solid communication proficiencies; able to interface with all corporate representatives through to executive level.

ø  able to build critical organizational relationships and secure professional networks.

 

~ education and technical proficiencies ~

 

bachelor of arts in graphic design                                                                                       depaul university

 

hardware:               microsoft windows operating systems • mac operating systems

software:                microsoft office / project • lotus notes • macromedia dreamweaver / flash

                               adobe acrobat / illustrator / imageready / photoshop

web languages:     html • javascript • cascading style sheets • javaserver pages (jsp)

 

professional synopsis

 

hewitt associates, lincolnshire, il

customer experience architect                                                                                                   2003 c present

 

ø  apply dynamic leadership talents toward directing wide-ranging creative efforts regarding the large-scale implementation of an hr-based outsourcing web portal, along with designing overall customer site experience and developing strategies to represent end-user perspective and ensure consistently high usability rates.

ø  drive operational success by creating user-centered design templates to include process flows, module inventories, site maps, wireframes, configuration guides, and test plans / reports to streamline client processes.

ø  demonstrate strong multitasking abilities toward collecting user profiles and task analyses, along with creating usability test wireframes, authoring / facilitating tests, and generating / presenting results and recommendations to stakeholders for further review.

ø  actively liaise among business analysts to gather requirements necessary toward creating intuitive wireframes utilized for functional specifications, client sign-off, and page development.

ø  maximize technical efficiency by conducting visual / functional testing of developed pages, as well as documenting key issues and providing resourceful recommendations to resolve diverse challenges.

 

project manager                                                                                                                                2001 c 2003

 

ø  strategically steered large-scale hr outsourcing web-based portal activities for high-profile fortune 500 companies, including overseeing a top-performing staff of 24 analysts, writers, designers, usability specialists, and developers with the conception-to-delivery process within a user-centered department.

ø  created best practice methodologies and continuous business solutions to align with strategic corporate objectives, end-user documentation, and qa testing procedures, as well as conducting comprehensive project-based financial management efforts to ensure targeted projects were delivered on-time and within budget.

ø  contributed solid research skills toward evaluating and negotiating cost-effective outsource work to vendors, along with recruiting, training, and managing varied resources to guarantee high-quality project standards at all times.

 

imc2, chicago, il

interactive art director                                                                                                                      2000 c 2001

 

ø  utilized superior recruiting proficiencies to build a highly skilled creative team which was instrumental in generating innovative concepts, executing complex designs, and completing projects on-time and within budget.

ø  demonstrated excellent communication abilities toward presenting design concepts to clientele, as well as overseeing delivery and profitability of all interactive projects.

 

~ additional professional roles held ~

 

art director, marchfirst, chicago, il                                                                                               1999 c 2000

art director, jtc advertising, chicago, il                                                                                         1996 c 1999

graphic designer, thomas p. gohagan and company, chicago, il                                                     1994 c 1996

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