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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx abc@xyz.com
objective
business professional eager to contribute dynamic communications, finance, sales, marketing, public relations, administrative and coordination skills in a challenging customer service representative assignment.
career profile
ø over twelve years of successful business experience.
ø career built in marketing, financial service and retail sectors.
ø award-winning sales producer.
ø expertise in delivery of exceptional customer service.
ø highly capable administrator.
ø strong leadership skills.
ø outstanding communicator and speaker.
ø well-organized multi-tasker with strong detail orientation.
ø solid information technology ability.
ø self-motivated, self-directed.
ø knowledgeable in business unit operations.
ø facilitate finance operations including fraud prevention and banking services.
ø adept in relationship development and facilitating repeat business
ø proven accomplishments in coordination, strategic planning and project management.
ø highly motivated team player.
ø flexible and adaptable to rapidly changing circumstances.
ø college-level business management studies.
professional experience
sears.com, tempe, az, technical specialist 2008 - present
recruited as fraud prevention representative and rapidly gained promotion to technical specialist.
tasked to troubleshoot consumer issues and provide outstanding customer service.
recipient of first quarter sales lead champion.
as fraud prevention representative, effectively interfaced with customers and banks regarding fraud issues.
facilitated customer inbound telephone inquiries.
verified internet sales.
conducted outbound calls and originated e-mail correspondence to verify customer purchases.
recipient of first quarter top sales production award.
1st national bank of arizona, phoenix, az, senior customer service representative 2007 - 2008
retained to process transactions for personal and business customers.
provided accurate data concerning bank services.
executed complex transactions utilizing automated systems to perform deposits, payments and withdrawals.
sold diverse products covering credit cards, online banking, online bill paying and related services.
designated for coverage in personal banking in absences and peak work conditions.
sparkle award winner for outstanding performance, 2007.
whole foods, tempe, az, cashier 2006 - 2008
hired to process customer transactions.
aided customers in choosing merchandise.
delivered outstanding customer service on all occasions.
earlier background
prior to 2006, served as jewelry department associate, target, la mesa, ca, and supervisor, vons, las vegas, nv. in these assignments, built outstanding operations, sales, administrative, organizational and customer service skill sets. recipient of service excellence award from vons.
education
charter schools of san diego, san diego, ca
diploma, 1996
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a customer service representative capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over twelve years of successful business experience in the marketing, financial service and retail sectors. to complement this background, i possess demonstrated expertise in customer relations, sales, operations, staff supervision and financial control as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx abc@xyz.com
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting customer service representative position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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