career objective                              

results-driven sales specialist eager to contribute dynamic business development, client relations, and analytical skills toward supporting a successful organization in increasing revenues

profile                                                

ø  offer 15 years of progressive sales experience with expertise in business development, marketing and promotions, account servicing, risk assessment, and quality assurance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  proficiently monitor and analyze data; compile and produce detailed financial and performance reports instrumental to senior management in assessing business performance

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive arenas; research potential business leads and initiate sales calls

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

microsoft office (word, excel, powerpoint) ~ ms works ~ adobe photoshop ~ type 65 wpm

professional experience                

mccluskey chevrolet / mission automotive, cincinnati, oh                                                                    2003 c present  

internet sales consultant

• develop long-term client relationships resulting in exceptional levels of customer satisfaction, retention, and referrals
• guide customers through the credit application process; coordinate with financial institutions to negotiate and structure favorable contracts
• accurately prepare delivery paperwork, compile all necessary documentation, and maintain detailed spreadsheets regarding performance metrics

 

tom gill chevrolet, insert location                                                                                                     2000 c 2003

business development center

• successfully performed department manager duties and steered business development center operations;  oversaw customer relations,  service calls, and follow up activity
• conducted human resources functions including hiring, training, and scheduling staff, as well as managing payroll; administered disciplinary action as needed
• tracked and monitored departmental sales statistics; worked closely with team members to increase profitability
• updated html-based website and coordinated internet sales

 

elders, insert location                                                                                                                         1994 c 2004

customer service manager

• ensured delivery of superior customer service crucial to sustaining and growing business
• effectively accepted and processed a high volume of customer orders
• applied strong technological skills toward typesetting and the restoration of pictures

education                                           

northern kentucky university, highland heights, ky                                                                        2004 c 2005

general studies