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Yyyyyy x. yyyyyy
499 Lookout Ridge Drive ¹ Xxxxxx, Xxxxxx xxxxxx ¹ abc@xyz.com ¹ (xxx-xxx-xxxx
Experienced Professional with a unique and diverse professional background
eager to contribute strong leadership and management skills to the success of a
progressive organization. Expertise in strategic planning, marketing and
staff development resulting in increased revenue and efficiency.
Reputation for ability to attain goals and promote growth in a challenging
economical climate.
Key Skills Summary
w Operations Management
w Marketing and Public Relations
w Drive Business Development Goals
w Superior Customer Service Delivery
w Maintain Calm Presence
w Create and Deliver Training
w Excellent Communication/Presentation Skills
w Perform Needs/Gap Analysis
w Train, Coach and Mentor Staff
w Gain Cooperation of Staff and Peers
w Organized and Detail Oriented
w Medical Industry Expertise
Professional History
Xxxxxx Presbyterian Retirement Services (2007 to Present)
Director of Hospice Admissions for Senior Independence
w Initiate and coordinate aggressive marketing initiatives to drive community awareness and branding for new Hospice Program; establish strong relationships with referral base and leverage networking opportunities to drive business goals.
w Participate in community organizations and professional groups, and maintain favorable relationships with social service departments of hospitals, local physicians and portray a positive image to marketing and referral sources.
w Deliver frequent public speaking presentations to discuss end-of-life care issues at professional events and promote Hospice services.
w Create and execute educational workshops, CEU programs, and in-services customized to target audiences including professionals from acute care settings, long term care facilities, Physicians and community at large.
w Gained a 20% increase in internal referrals due to enhanced communication between the business and clinical departments of the organization.
w Awarded the Customer Service Excellence Award:, 2008.
Tri-Health/Hospice of Cincinnati, Cincinnati, XXXXXX (2005 to 2007) - RN Manager
w Provided leadership and oversight for 3 nursing departments service 16 area hospitals, 50+ long term care facilities and private residences throughout 4 counties, generating $2MM in annual revenue.
w Assembled and trained a high performance staff and provided ongoing training and mentoring; coordinated with I.S., Business, Education and other Clinical Departments to develop and implement training for process improvement in customer service and financial reimbursement for services rendered.
w Increased patient enrollment by over 20% with 12 months by streamlining interdepartmental communications and driving customer service initiatives.
w Implemented aggressive new hire training and orientation strategies resulting in a decrease of turnover from 7% to 2%.
Fort Hamilton Hospital (2004 to 2005) - Staff RN/Outpatient Radiation Oncology
w Worked within a multidisciplinary team to define treatment plans and educate families and patients on treatments, disease processes and symptom/pain management techniques.
w Provided ongoing assessment, intervention, and evaluation of patient responses; guided patients and families in identifying and utilizing appropriate community resources.
Home Interiors & Gifts, Inc. (2000 to 2004) - Regional Trainer for Customer Service/Product Marketing
w Named #2 for overall sales out of 100 representatives; led efforts to develop and implement training programs for new sales representatives.
w Guest Speaker at numerous regional meetings on product marketing and customer service strategies.
MJ Nursing Registry, Inc., (1995 to 2000) - Home Care Case Manager
w Provided leadership for Home Care patients; assessed needs and implemented care plans and provided guidance for families and patients on identifying resources.
w Acted as patient advocate and secured physician support for patient needs.
Education / Additional Information
University of Cincinnati, College of Nursing & Health - Bachelor of Science, Nursing
July, 2007: Spent 3 weeks overseas as a representative of a non-profit organization tasked with providing business strategies and solutions for medical organizations in 3rd world countries.
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