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yyyyyy x. yyyyyy

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solutions-focused istqb-certified qa test engineer specializing in multi-platform sdlc methodologies, test automation, and process improvement eager to offer 11 years experience toward maximizing an employer s productivity.



profile of qualifications


         top-performer who demonstrates hands-on testing experience with microsoft technologies (i.e. .net framework, c#, sql server, java), as well as comprehensive knowledge of multi-platform environments (i.e. as / 400, web services, unix, oracle).

         ambitious self-starter who plans, prioritizes, and manages multiple qa and it tasks within fast-paced, deadline-driven environments.



professional synopsis


senior quality assurance test engineer

cox communications, alpharetta, ga                                                                                                                            03 / 2009 c 02 / 2010


         validated java / jboss, apache soap web applications, and .net applications developed for cable, internet, telephone, and wireless products, and demonstrated exceptional qa best practices utilizing account provisioning; configuration management tools; putty ssh telnet client for unix; winscp open source sftp and ftp; and qc 10.0 in an agile environment.

         authored and executed test plans; hundreds of manual test cases; and sql queries against oracle and sql server db (sql 2005 / 2008), along with performing content validation with wcm web content management system for web strategies.

         pushed new code for major and minor fixes across qa and staging multiplatform test environments; assisted in validation activities with release teams for production deployments; and supported the creation, execution, and maintenance of feature and regression test suites.

         contributed sharp analytical skills toward recording and executing qtp 9.0 automation scripts for auto fulfillment and order express projects.

         optimized systems efficiency by reviewing critical requirements and product specifications adherence to methodology and standards.

         reviewed .wsdl xml files from soap calls to web services during debugging and root cause analysis, as well as reverse engineered test environments and configuration issues between as / 400 and web systems to extract custom data profiles for proper test coverage which impacted several projects simultaneously.


senior quality assurance test analyst

usan, norcross, ga                                                                                                                                                           05 / 2008 c 10 / 2008


         applied dynamic quality assurance talents for validation of customizable interactive voice response system technology.

         executed multiple iterations of functional test cases against call-flow requirements to achieve retail speech conversion project milestones and validated business rules using client-supplied test accounts configured for international marketplace and business units.

         authored and executed full dtmf regression test suites and functional test suites to validate each proprietary speech mode on call processing boxes running nt 2003 with additional boxes using switching / telephony processors, audio / prompt processors, and application processors in specific marketplaces.

         drove it success by validating that dynamic anchors, designated primary, secondary, and universal prompts were configured properly by querying against sql 2005 databases.


senior quality assurance analyst

the insurance house, marietta, ga                                                                                                                                 09 / 2006 c 05 / 2008


         facilitated accurate test case development, execution, and defect reporting using quality center test director; utilized ms visio to create workflow and business flow diagrams; and authored a comprehensive policy form and field requirements spreadsheet which was the data dictionary road map used in the development of all industry and client customized personal lines auto policy documents.

         strong testing using the following technologies: accuauto gui fat client comparative rater for insurance companies; agentrater .net system within sharepoint iframe; back end sql database; front end interface utilizing ibm websphere tech21 server (xml) to translate acord standards; client api as / 400 (ibm iseries) system programmed in rpg; sis back end architecture for the policy admin system; imageright insurance-focused content management, enterprise workflow, and business intelligence solution system; scpaa .net and java-based web front end on sharepoint iframe; idp html web interface in visual basic and .net on a citrix server; ares front end gui fat client; c++; and thoughtbridge microsoft product.



yyyyyy x. yyyyyy

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professional synopsis (continued page two)


uat test lead / senior quality assurance test analyst

quest financial, llc / maximus, inc., atlanta, ga                                                                                                       11 / 2005 c 01 / 2006


         successfully accomplished team lead acceptance test activities for government childcare invoicing and payment processing system.

         collaborated with project stakeholders to devise test objectives, test strategy, and test plans with set timelines and validation tasks to include designing a comprehensive manual of user / system test scripts for the maxstar legacy payment processing system which issues subsidy payments to childcare providers and provides monitoring and compliance reporting capability.

         recruited and managed a 4-member, top-performing team of qa testers, and trained staff to guarantee consistent testing operations.

         strategically steered the implementation of manual, experience-based, and exploratory testing techniques to include establishing detailed acceptance testing and entry and exit testing while facilitating buy-in and sign-off procedures for stakeholders.

         planned all resources and schedules for uat and regression testing for enhancement code and patch fix deployment which affected the gacaps systems within 135 counties throughout georgia.

         effectively performed weekly project updates to identify qa requirements; monitored and directed test progress; and reported product quality status and test results to the project team.


software quality assurance consultant

imperial capital bank, encino, ca / atlanta, ga                                                                                                              5 / 2002 c 10 / 2005


         collaborated with stakeholders and vendors in software conversion of income property lending commercial / mixed use underwriting software built with .net in a 3-tier environment using an sql 2000 database.

         managed alpha / beta test activities for cots software to include establishing objectives and criteria for uat testing; authoring test cases and plans based on functional requirements and business rules; and creating test data.

         led ongoing analysis and modification of business use cases, requirements, and design specifications relying on knowledge to plan and accomplish development goals with rapid turnaround throughout sdlc, as well as utilizing the seapine testtrack web client for defect management tracking and reporting and maintaining crystal reports database.

         authored and executed sql queries (joins, updates, deletes, selects) and executed stored purchases using sql query analyzer and sql enterprise manager to access backend test data, along with managing permissions configurations of tables and views and granting user access and passwords.

         ensured version quality and accuracy by determining key release criteria and ensuring sign offs and stakeholder buy-in.

         successfully created user documentation for new product features.


technical software support specialist

southern pacific bank, santa monica, ca                                                                                                                     03 / 1999 c 02 / 2002


         maintained responsibility for manual functionality testing and troubleshooting of in-house los application.

         acted as liaison between users and technical staff, while serving as analyst on the development team to assist in customization, requirements gathering, and testing of a new loan origination system, as well as managing backups.

         supported additional software conversion tasks by verifying developer-integrated specifications into software for an n-tier client / server application tool per business rules and requirements.

         assisted in workflow design, developing standards for user permission setups, and integration standards of third party user interfaces.

         led project status updates and software design presentations for user acceptance.

         managed and maintained the data and document database, along with coding and testing custom documents and reports using a built-in report development tool and some coded in turbo pascal.



education & certification


bachelor s degree mcmicken college of arts & sciences, 1990                                                                       university of cincinnati


istqb certified tester (foundation level), 2009 hp test tools / quality assurance engineering, 2008 / 2009

mercury interactive tools, 2006 • microsoft certified user specialist, 2001 • microsoft certified professional (includes internet certification), 2000

yyyyyy x. yyyyyy

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hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am eager to offer 11 years of proven experience in multi-platform sdlc methodologies, test automation, and process improvement toward maximizing your company s productivity and profitability.  i consider myself a top-performing employee who offers expertise authoring and executing test plans utilizing diverse technologies, and i am confident i can apply my wide-ranging it knowledge toward achieving your company s key qa objectives.


to complement my background, note that i hold a bachelor s degree from the university of cincinnati.  i also hold credentials as a microsoft certified professional, microsoft certified user specialist, and istqb certified tester.  please view my attached resume for a comprehensive summary of my technical proficiencies.


my most recent contract as a senior quality assurance test engineer for cox communications included a broad scope of qa and it experience in validating systems functionality and content developed for cable, internet, telephone, and wireless products.  during this time, i implemented multiple test methodologies in an agile, multiplatform setting that encompassed as / 400, web services, unix operating systems, oracle, sql server databases, and additional key technologies.  i also optimized systems efficiency by reviewing critical requirements and product specifications adherence to methodology and standards.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


you will find me to be a solutions-focused leader who demonstrates superior attention-to-detail and sharp analytical abilities.  in addition, i can prioritize multiple it assignments within high-pressure, deadline-driven environments while streamlining qa processes to improve productivity.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.


i look forward to hearing from you, and thank you in advance for your time and consideration.






makedah s. hubbard, ctfl

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