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Yyyyyy x. yyyyyy

xxx-xxx-xxxx or  xxx-xxx-xxxx  

Abc@xyz.com

 

Administrative Manager / Operator

Technology Savvy ~ Executive Support~ Efficiency Best Practices

 

Dynamic manager with years of demonstrated success as an administrative professional.  An effective leader, an organized practitioner, and most of all, a customer driven professional, capable of managing multiple projects and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

Qualifications Profile

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including comprehensive office practices and procedures, general ledger and payroll analysis, business correspondence, recordkeeping systems as well as methodical communication protocols to ensure accurate information sharing between all departments.

Ø  Effectively develop and execute productivity best practices within the office environment.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of administrative practices and data organization.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms and applications.

 

Professional Career Track

 

Sales Floor / Guest Service Associate, Target                                                                   2009-Present

 

  Primary responsibilities include development and implememntation of various customer service protocols as well as acting as primary POC for customer issues.  Additional functions include;

  Train customer service representatives on order entry protocols.

  Act as cashier and inventory manager as needed.

  Interact with all departments when action is needed to meet customer needs.

 

Office Assistant / Data Entry Specialist, Burgon Tool Steel                                                   2008-2008

 

  Primary responsibilities included comprehensive oversight and administrative support including; accounts payable and receivable, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.  Additional functions included;

  Acted as POC regarding bookkeeping, collections, and funds disbursements for office. 

  Directed flow of communications between clientele and executive management to ensure relevant information was transferred across departmental lines.

 

Plant Administrative Assistant, Heilind Electronics, Inc.                                                          2006-2007

 

  Primary responsibilities include acting as administrative support specialist and primary point of contact related to credit department management, customer service protocols, retention and loyalty programs, as well as staff development and training. Specific duties include payroll, procurement, purchase order entry and payables.  Additional functions included;

  Assisted updating drawings per compliance with ISO Standards, assisted the ISO document control, as well as assisted with ISO compliance on production floor. 

  Create all new customer accounts after performing extensive credit and references check.

  Compile and disseminate monthly sales reports of new customers and new accounts.

  Train customer service representatives on order entry protocols.

 

Office Assistant / Excel Specialist, Office Team Group, Ltd.                                                  2006-2006

 

  Primary responsibilities included comprehensive oversight and administrative support including; accounts payable and receivable, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.  Additional functions included;

  Conducted customer service initiatives to ensure retention and to increase revenues.

  Fielded incoming calls and ensured appropriate information was collected and disseminated.

  Maintained direct oversight over all client scheduling and appointments. 

 

Administrative Assistant, Franklin Pierce University                                                                 2005-2006

 

  Primary responsibilities acting as Administrative Assistant to Regional Director of Continuing Education Campuses.  Additional functions included;

  Worked directly with regional director on the undergraduate program at the Nashua Campus. 

  Acted as materials procurement manager as needed.

  Updating student data base daily, enrolling students in both physical and online classes per session. 

  Received and processed payments for tuition. 

  Assisted students with questions regarding classes and scheduled appointments to discuss relevant issues.  

  Answered phones as well as filed and sorted mail and faxes when needed. 

  Updated Dean s office weekly with number of students in each class and at end of each session with grades and instructor reviews of class.  

 

Earlier Experience

 

- Administrative Specialist, Jackson Hewitt Tax Service

 

- Administrative Specialist, Hitachi Cable Manchester

 

- Office Assistant / Project Assistant, Paul G. White Tile Company

 

- Administrative Specialist, United Underwriters, Inc.

 

Academic Credentials & Specialized Technology Skills

 

n Coursework Completed, Nashua Adult Learning Center

n Technology Skills:

MS Word

Expert

Microsoft Office Excel

Expert

Outlook

Expert

PowerPoint

Intermediate

Access - database use

Intermediate

Quick Books

Intermediate

Peachtree Accounting

Expert

ACT

Expert

mas90

Expert

Lotus Notes

Intermediate

Great Plains Software

Beginner

Gold Mine CRM

Beginner

Publisher

Intermediate

Multiple Switchboard systems

Expert

Telephone Systems

Expert

MSDS

Expert

 

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