strategic management executive with expertise specifically related to driving business, increasing bottom-line revenues, developing and fostering client relations, and efficiency best practices eager to contribute to the success of a progressive company. 

 

networking expertise   lead generation   product development   strategic alliances

business development   client cultivation   account management   contract negotiations

• relationship management   presentation skills   extensive sales campaigns   referral base expansion

 

ø  strong analytical background with specialized experience in c-level executive accounts, tactical product branding and exposure initiatives, sales and marketing methodologies and conflict management and effective communication techniques.

ø  in-depth marketing expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of outside sales methodologies, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.   

ø  comprehensive understanding of the business development arena due to advanced training regarding information management, communications, and marketing practices.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

ø  competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

ø  consistently focus on ensuring development of high-standard operational protocols. 

ø  proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

ø  technology savvy and proficient in multiple software systems and platforms.

 

 

ø  demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

ø  capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

ø  embrace organization initiatives and mission statement.

ø  develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

ø  work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

 

ø  successfully negotiated contractual disputes, resulting in reduced aged accounts receivable of  over $1 million (ncr)

ø  led team responsible for delivering over 100,000 service calls annually while exceeding service level standards more than 90% of the time (ncr)

ø  recognized as outstanding sales achiever in 2003 and 2004 by increasing key accounts more than 70% over a two year period  (ncr)

ø  conducted training seminars for telecommunication sales associates and increased channel revenue by 20% to $120 million in one year (ncr)

 

n mba c marketing & international business, university of cincinnati

n b.a. c social sciences / minor c business administration, cedarville university

 

ncr corporation                                                                                                                        1996-present

services & software sales consultant, ncr corporation                                                 2009-present

 

- responsible for driving $13 million of software and services revenue in 100+ accounts in the financial industry.

 

  primary responsibilities include development and implementation of internal policies and procedures to increase product exposure to key client segments.

  deliver executive presentations on core capabilities to differentiate key offerings from the competition.

  work with marketing and solution design to develop new offers and programs to increase revenue in named accounts.

 

account support executive / financial services, ncr corporation                                   2008-present

 

- managed strategies and overall service delivery for $23 million relationship with the leading off-premise atm provider in the us.

 

  primary responsibilities included strategic planning and development of national account acquisitions.

  developed executive relationships at coo and executive vp levels to promote ncr s value proposition and differentiate service offerings from key competitors.

  managed account support teams responsible for ensuring service level agreements were met.

 

executive service manager / strategic alliances, ncr corporation                                     2004-2008

 

- managed strategic alliances with dell and american airlines, generating more than $12 million in annual revenue.

 

  primary responsibilities included ensuring that all customer needs were resolved and relevant programs were developed and implemented to increase long term viability of company.

  provided leadership and work direction for a cross-functional team consisting of project management, sales, account support, and solution design.

  negotiated pricing and terms and conditions for contract amendments and selected projects.

  developed programs and reporting models to ensure successful delivery and performance.

 

major account manager / dell partnership, ncr corporation                                              2002-2004

 

- identified and closed new projects that generated significant revenue growth each year and achieved 122% of annual sales quota in 2004.  

 

  primary responsibilities included the development of strong relationships with executive management and key decision makers in order to ensure cross-functional information sharing was achieved.

  worked with dell marketing to develop programs in the retail and financial industries that included pricing frameworks and value propositions.  

  built and executed a global account strategy in asia-pacific, canada, and latin america resulting in revenue growth outside the us by more than 200% over a three-year period.

 

global marketing director / it services, ncr corporation                                                    2000-2002

 

- focused on alliances with cisco, microsoft, nortel, and checkpoint resulting in services that generated more than $350 million in annual revenue. 

 

  primary responsibilities included comprehensive management of team responsible for developing the global sales strategy for a portfolio of professional and deployment services.

  developed strategic business plans that provided roi justification for investment in new partnerships as well as existing services.  presented professional recommendations to ncr s senior management for review.    

  provided technical sales support by delivering capability presentations to key decision makers at fortune 500 accounts in the retail, financial, and telecommunication industries.   

 

earlier experience

 

- senior marketing manager / systemedia group, ncr corporation

- business development manager / ebusiness solutions, ncr corporation

- product manager / pressure sensitive products, ncr corporation

- regional business development manager, wallace computer services