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Recent IT Graduate seeking a challenging position in the Computer Industry, where expertise in network configuration, help desk support and hands-on experience will prove instrumental to company success.
A results-driven IT professional with solid and progressive experience in computer system networking, electronic programming and customer service. In-depth expertise in the implementation, analysis, optimization, and troubleshooting of hubs, routers, cabling, and networks. Strong hands on knowledge of network configuration and PC maintenance. Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment. Track record for diagnosing problems and consistently delivering effective solutions.
Microsoft Office Suite A+ Certification Windows Operating Systems Cisco routers
Proficient in customized and building computers
Expert in Networks establishment, configuration and troubleshooting
Coordinator Mentor Network 2003-Present
Consistently supervise daily operational activities of a home respite care facility for patients with developmental disabilities.
Successfully prepare and maintain detailed daily logs of patient activities, progress and accomplishments.
Effectively assist patients in the development of short and long term goals and implementation strategies.
Help Desk Support Aegis Communications 1999-2002
Actively provided help desk support for a national cable company, including the resolution of escalating problems, establishment of new account orders and scheduling of client appointments.
Efficiently provided emergency outage support and repair of all computerized technology.
Actively collaborated in Human Resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring.
Freelance Projects 2005-Present
Responsibly supervised 30 freelance jobs, including memory upgrades, home network establishment, systems maintenance and upgrades, virus extraction, driver installation and systems recovery.
Effectively handled computer hardware/networking support operations on behalf of client.
Successfully created and terminated cat 5 Ethernet cables in fast-paced IT environment.
Associates of Science in Computer Information Technology West Virginia Junior College 2008
Coursework in Computer Science Fairmont State University 2005-2007
First Aid Certified▪ CPR Certified ▪ HIPPA Certified
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