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yyyyyy x. yyyyyy
▪ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪
xxx-xxx-xxxx ▪ abc@xyz.com ▪
driven business professional seeking a challenging position in management, where expertise in accounting, employee supervision, and client services will prove instrumental to company success.
career profile
- offer eleven years progressive management experience; specific expertise in business operations, accounting services, and project supervision.
- managed broad scope of operational activities including oversight of all facility/property aspects from bookkeeping to operations; oversight of employee tasking and accountability; oversight of budget management, practices, and policies; oversight of customer service practices and policies; oversight of contracts.
- effectively identify and capitalize on opportunities to penetrate and develop clientele.
- effectively apply sharp business acumen, strong problem-solving skills and cost-effective strategies, along with exceptional written and verbal communication skills, to promote company values and increase revenue.
- consistently ensured delivery of quality customer service vital to sustaining and growing loyal client base.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations to ensure superior client service.
- track record for identifying problems and consistently delivering effective solutions.
- proven ability to blend solid leadership experience with strong negotiation abilities, outstanding organizational skills, and successful relationship management techniques.
- effectively hired, trained, developed, and supervised bank staff with responsibilities from employee scheduling and performance evaluation to account troubleshooting, customer service, and client retention.
- technical expertise in microsoft word, excel, powerpoint, and quickbooks.
professional experience
controller/property manager 2 & 17 self storage, llc. 2005-2008
- sharp business acumen and experienced in managing broad scope of operations, from accounts payable and receivable, collections, monthly sales tax payments, billing, monthly reports, and over 500+ contracts.
- solid experience in targeting and managing facility advertising, marketing initiatives, and vendor relations.
- consistently ensure delivery of quality customer service vital to sustaining and growing business.
manager health net federal services, inc. 2000-2003
- successfully supervised all beneficiary enrollment procedures for tricare military health insurance program.
- effectively managed the transfer of beneficiary plans from out-of-state, provided eligibility status to medical caregivers, and completed weekly status reports.
- consistently supplied benefit information and claim support to customers, ensuring a quality service experience.
manager samuel hoffman's deli/restaurant 1997-2000
- effectively hired, trained and directed personnel and actively collaborated in operational functions such as scheduling, employee training, benefit packages, vendor relations, and customer service.
- managed broad scope of accounting/finance activities including accounts payable and receivable, payroll, and monthly financial statements.
education
masters of business administration in marketing university of phoenix 2001-2003
ba in business administration walsh college of accountancy and business administration 1994-1996
general education credits oakland community college 1991-1993
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