Yyyyyy x. yyyyyy

 

Dynamic and accomplished Management Professional with broad based experience in Human Resources Business Solution, Six Sigma Methodologies, Global Information Systems and Technology Innovation.  Offering over 9 years of progressive experience in  strategic planning and program management; effective problem solver with the ability to rapidly identify business challenges, formulate tactical plans and implement effective changes in a diverse environment.  Core competencies include:

 

Persuasive and Effective Communicator

Create Internal/External Alliances

Broad Based Business Experience

Business Analysis and Process Improvement

Six Sigma Methodologies

Strong Conflict Resolution Skills

 

 

JetBlue Airways, Inc., Forest Hills, XXXXXX                                                                                                               2003 to 2010

Director, Enterprise Systems and Strategy                                                                                             2009 to 2010

   Led collaborative efforts to reengineer IT solutions to align technical capabilities to business focus; oversaw the implementation of middleware solutions to provide critical interfaces with downstream systems and external vendors.

   Maintained complete accountability for all resource planning, budget development and timeline management, communicated updates to the Executive Steering Committee. 

   Oversaw governance processes, provided technical direction, and developed the center of expertise to provide a stable, robust infrastructure for enterprise systems.

   Maintain responsibility and accountability for the design, development and maintenance of SAP systems and services compaxxxxxx wide.

   Collaborate with customers, colleagues, and other stakeholders to identify and maximize opportunities to use SAP technology to improve business processes and support critical business strategies, promote the strategic use of enterprise applications integration, enable the work force to use specific applications technology and identify users information requirements.

   Lead SAP systems development, ensuring support of the compaxxxxxx s business objectives and requirements.

   Ensure organizational balance and system coherency between SAP systems, legacy systems, and other technologies, while maintaining corporate integration with other technologies.

   Consistently achieve optimum integration level of business systems and SAP systems with evolving technology; provide the direction for the development and utilization of SAP resources and collaborating with customers to balance multiple project priorities.

 

Director, People Operations and System Strategy                                                                              2006 to 2009

   Delivered superior Human Resources management guidance and direction to enhance communications between staff and management, spearheaded the deployment of sophisticated HR technology solutions and provided expertise in policy and procedure development.

   Provided leadership and oversight to critical HR functions including; compensation, organizational development, process excellence, employee relations and performance measurement initiatives.

   Collaborated with Finance Department to identify and implement cost savings strategies; served as liaison to senior management to drive technical, analytical, financial and functional leadership to enhance business  performance.

   Subject Matter Expert for compensation, benefits, employment legislation, immigration and relocation policies; leveraged extensive knowledge to monitor business trends, interpret HR implications, and provide effective solutions to complex business problems.

   Led project management initiatives for the SAP HCM implementation; coordinated payroll, time, master data, OM, ESS and MSS systems to introduce world class systems and business processes.

   Contributed to the development of an effective Performance Management, Compensation Management and eRecruiting system; provided technical leadership throughout implementation.

   Successfully designed and implemented the employee and manager self-service portal for 11K employees and associated processes that enabled the creation of the shared services unit.

 

Manager, People Systems and Processes                                                                                                 2003 to 2006   

   Led the development and implementation of process improvement strategies as a Six Sigma Team Leader; identified opportunities, project managed initiatives and cultivated strong internal and external alliances with multifunctional team members to achieve project goals.

   Spearheaded testing initiatives to define the value and reliability of process improvement plans, served as liaison to senior management and provided comprehensive progress reports.

 

Atlas Air Inc., Purchase, XXXXXX                                                                                                                                      1999 to 2003

Director, Crew Resources, Planning and Travel                                                                                                    2003

   Achieved promotion based on superior performance, organizational and analytical skills.

   Oversaw daily operations for Crew Planning, Scheduling and Tracking of the Xxxxxx, Miami and London locations; maintained accountability for the coordination of 900 crew members for a  worldwide cargo airline.

   Ensured compliance to all FAR part 121 regulations and internal policies and procedures.

 
Atlas Ace / Six Sigma Black Belt                                                                                                                   2001 to 2003

   Project managed critical business initiatives to enhance compaxxxxxx performance and positioning; coordinated major initiatives to identify cost savings and process improvement opportunities, and implement best practices allowing the successful integration of the 2 organizations.

   Led the implementation of Travel Resources Improvement Project which generated a net savings of $4.4M, and achieved a 31% improvement in process performance.

   Collaborated with the Global Control Center to reengineer operations, leading to greater efficiencies in day to day operations performance.

 

Manager Operations Planning                                                                                                                           1999 to 2001

   Selected to lead the establishment of the Operations Planning Department; spearheaded resource planning, procedure and policy development, process development, budget administration and scheduling.

 

Operations Supervisor, US Airways, La Guardia Airport, Flushing, XXXXXX                                      1989 to 1999

   Maintained accountability for LGA ramp traffic control, gate operations and customer service.

   Monitored ATC frequencies, coordinate aircraft, communicated with Operations Control Center and acted maintained staffing and scheduling.

 

 

Flight Dispatch, Flight Safety International, Flushing, XXXXXX                                                                                 07/96  

Business Administration, Queens College, Flushing, XXXXXX                                                                                    09/86

 

Six Sigma Certification, Six Sigma Training Center of Excellence, Stamford, CT                                                  11/01

Green Belt Training, Change Acceleration Process Training and Facilitation Skills

 

PROFESSIONAL AFFILIATIONS

Member, Project Management Institute                                                                                                           04/03 C Present

Member, American Society for Quality                                                                                                                             04/03 C Present

Yyyyyy x. yyyyyy

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Compaxxxxxx Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

Are you seeking a dynamic, ambitious and broad based professional with experience in organizational development, process improvement and HR Management to join your team?  As a progressive and proactive Management Professional, I have always viewed my position in an organization as being a business partner to the operations team, and an advocate for employee needs.  I am a well respected and successful leader because I have found a way to balance the needs of both the employee and the goals of the organization.  I have a reputation for fairness and open-mindedness and a track record of supporting corporate accountability.

 

I have significant employee relations, process improvement, strategic IT management and Six Sigma expertise.  I have improved operations through the implementation of new processes and procedures, and have been acknowledged by my employers for my accomplishments. This, along with my expertise in policy and procedure implementation and strategic planning makes me an ideal candidate for the position of <position here>.   

 

The accompaxxxxxxing resume can give you an overview of my potential for making a worthwhile contribution to <firm or compaxxxxxx name>.  I believe it would be beneficial to us both to further discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

Sincerely,