career profile

it & finance professional skilled in implementing innovative business practices and applying technology-oriented solutions to international standards of competitiveness. constantly evaluating and developing applications and solutions that contribute to excellence, innovation, team work, and diversity. leverage vast knowledge of deploying data management techniques; systems security protocol, policies, and procedures; systems support and procedures; and a wide range of network systems, protocols, and applications. clearly communicates it strategies with realistic examples at every level of an organization. skilled trainer and project leader; able to direct multiple tasks effectively and exhibit mastery of it software and tools.

core competencies

• computer maintenance
• it field support
• computer networking
• land access networking
• hardware/software upgrades    
• computer science
• system administration
• web site designer/developer

technical competencies

 

ms windows, ms exchange, ghost, ms office, lotus notes, vpn, ms outlook, lotus smartsuite, attachmate extra!, internet explorer, contour, timbuktu 2000, pc anywhere, citrix, encompass and several programming languages.

 

-         new horizons: installing and configuring windows 2000 professional and server and network essentials

-         alpha technologies: sql server 7.0

-         essential seminars: advanced pc troubleshooting

-         at & & school of business & technology: web design and microsoft frontpage

it experience

 

field desktop specialist, 1998 to 2001

fleet boston financial, cranford nj

• provided technical assistance to 1000+ computer system users; answered questions or resolved computer problems in person, via telephone or from remote locations using timbuktu software and vpn support.
• addressed 100+ calls per month on matters related to computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• conducted office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• developed training materials and procedures on the proper use of hardware or software.
• entered commands and observed system functionality to verify operations and detect errors.
• hired, supervised, and directed workers engaged in special project work, problem solving, monitoring, and supporting communication equipment and software.
• prepared evaluations of software or hardware, and recommended improvements or upgrades.
• read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• referred major hardware/ software problems or defective products to technicians for service.
• set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

 

help desk analyst, 1998 to 1998

pricewaterhouse coopers, parsippany, nj

• assessed software, hardware, and networking issues and resolved them immediately.
• deemed subject matter expert and advised help desk team in many facets of system functionality.
• support at&t law and government affairs and public relations groups. 

 

technical support / administration, 1994 to 1998

first colonial mortgage of nj, inc., cranford, nj

• handled it issues and delivered top notch assistance to 120+ end users in 6 locations.
• collaborated with the vice president and advised upper management on multiple corporate functions.
• installed lan and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• directed the professional success of it staff by offering direct training in computer operations.
• positioned new users for account access and resolved associated issues through help desk operations.
• managed it projects of varying complexity including web site design and database management.

additional (finance) experience

 

mortgage processing manager, june 2007 to sept 2008

indymac bank, fsb, linden, nj

         managed monthly pipeline of $25mm; stood as interim manager in branch manager s absence; handled 3 direct reports and 6 processors; supported 20+ loan officers.

         ensured credit policies and procedures are followed according to established guidelines and applicable legislation for fha, va, fanniemae, freddiemac, alt-a and subprime products.

 

mortgage processing manager, 2002 to 2007

opteum financial services, linden, nj

         managed department focused on loan doc preparation, processing, and quality control.

         directed the professional success of 4-member processing team holding responsibility for hiring, interviewing, and disciplinary actions.

         oversaw monthly loan pipeline of $10-$20mm.

         deemed subject matter expert and it point of resource for 20+ employees.

         met it needs including pc, hardware, software, and peripherals installation and upgrade.

 

education

 

bachelors of science in applied science, computer science

-         devry technical institute, new brunswick, nj