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yyyyyy x. yyyyyy

w0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                       

career objective                              

results-driven sales operations analyst and trainer eager to contribute extensive experience in performance assessment and management toward supporting a progressive organization seeking a driven and productive team member

profile                                                

ø  offer numerous years of experience in systems, process, sales and product training as well as revenue results reporting and analysis

ø  solid experience in human resource operations including recruiting and evaluating personnel

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  proactive team player equally effective in independent and collaborative environments

ø  strong technical skills including microsoft word, outlook, excel, power point, access, voyager, horizon, keystone, acis, ason, stp, saart, and quark express

professional experience                

at&t                                                                                                                                                    6/99 c present

manager c quality, m&p/process, brookfield, wi (8/03 c present)

         in recognition of superior performance, steadily progressed within company to achieve managerial role entrusted with oversight and training of more than 200 management employees; achieved every deadline and 100% accuracy in compensation results

         effectively analyze sales operations data and generate detailed financial reports to evaluate employee performance and determine compensation

         implement and execute audit processes for sales across multiple channels within the midwest business communications services channel; settle sales disputes and provide sales credit changes

         actively monitor sales tracking and performance system; identify product sets, data sources, product tracking, compensation values, and results reporting; work with senior management on new channel/position processes

         perform human resources functions including mass hiring for acquisition channel; participate in internal and external recruitment, candidate screening, interviewing and submitting for hire; obtained corporate objective of attaining more than 100 new employees within four months, achieved excellent employee retention rates

         consistently receive annual performance reviews of exceeding expectations

direct sales trainer, at&t, milwaukee, wi (3/01 c 7/03)

         successfully trained management and sales personnel in a variety of topics including new products, systems and selling skills, and computer systems including acis, ason, voyager, excel, horizon and account assignment

         collaborated with design management team to completely revamp an intensive, multi-state three-week inside sales training program; conducted this class and achieved rate of 95% of graduates meeting first month s quotas

         selected as lead trainer for roll out of a company-wide system change, spearheaded midwest management training effort resulting in successful and timely launch

sales training manager, at&t (sbc), milwaukee, wi (8/00 c 3/01)

         recruited and hired more than 150 new inside sales representatives for newly developed centers in il, wi, oh, mi and in; attained full headcount objective within six months, beating the scheduled deadline by two months

         represented sbc at career fairs and college campuses in four states to procure top-notch inside, outside, and technical candidates for employment

         assisted sales management in assessing training needs, developing appropriate materials, and enrolling new hires in relevant classes

         directly trained staff on processes, systems, sales, and new product launches

telephone account manager, at&t (ameritech/sbc), milwaukee, wi (6/99 c 8/00)

         successfully steered business account development to generate high volume growth and revenue; achieved 120% overall attainment, never missed sales quotas  

         served as a member of the leadership committee responsible for instituting a new training program for recently hired staff as well as lunch and learns for all milwaukee area telephone account managers

         recognized with star award, peer appreciation award and winner of the sales masters trip to san francisco

page 1 of 2


yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

ameritech publishing, brookfield, wi                                                                                                      10/98 c 4/99

premise account executive

         comprehensively handled advertising and internet programs for business accounts

         selected by peers as most outstanding team player

 

northbrook publishing, pewaukee, wi                                                                                                    12/96 c 9/98

client services representative

         developed and maintained relationships with all caterpillar dealers throughout the us and canada; additionally responsible for all aspects of individual dealer billing

         directed and coordinated two major magazine programs for caterpillar titled on your own and farming on track; handled initial planning, editorial meetings, graphic design, custom layouts, pre-press work, blue line approval, collecting and maintaining electronic files, and mail list management; achieved an increased circulation of 18% for farming on track and 15% for on your own

 

strong funds, menomonee falls, wi                                                                                                      6/95 c 12/96

mutual fund accounting assistant

         efficiently supported company principal and all portfolio managers by providing accurate accounts of previous day s cash totals for 32 individual funds

         reviewed and conducted bank reconciliations of all funds on monthly, quarterly, and year-end basis

 

video plus, franklin, wi                                                                                                                         4/94 c 6/98

owner/operator

         successfully ran own business generating more than $125,000 in annual sales; supervised 12 employees

         managed all facets of operation including hiring, scheduling, payroll, product ordering, and promotion

 

cramer, multhauf & hammes, waukesha, wi                                                                                           7/89 c 6/94

legal assistant

         responsible for heavy document production for multiple attorneys, generated wills, trusts, divorce settlements, marital separation agreements, and other legal papers

         performed receptionist and administrative duties, met with clients to gather initial information for wills and divorce cases

education                                           

university of wisconsin, milwaukee, wi                                                                                                  may 1989

bachelor of science in criminal justice

 

~ credentials/certifications~

         completed the ridge training program

         certified to train achieve global s professional selling skills class and professional sales coaching class


yyyyyy x. yyyyyy

w0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com                       

---

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience in assessing sales operations performance and providing outstanding training on systems, processes, and products.  i excel at auditing sales results and revenue results reporting as well as at developing and implementing staff training programs to increase productivity.  my dynamic communication and technical skills have consistently proven instrumental in providing ongoing assessment and personnel development and i am highly effective in identifying and addressing situation-specific needs. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

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